Thank you for your kind feedback! I think they have some very nice homes actually, my wife has been looking at their websites lately in fact (and many other homes) for decorating ideas (she did our place). Our TH#2 was just acquired in it's current condition, and is about to undergo a major upgrade by professional decorators in Feb, so it's nice (one of the nicer ones actually), but still not up to the high standard of our first home, so that's about to change!
We particularly like the Storytime #4 townhome with the granite kitchen countertops and bathrooms, not sure if they bought it that way or did it afterwards, we're thinking about doing all granite now in both of our homes like they did (at least when DH spends $$ on decorating these places it's a tax deduction for me! LOL)
We really like the Disney themed rooms too, but we faced a tough challenge when doing a house up like ours....if we go with a truly "kid" oriented theme room then we limit our potential guests to just kids in that room for the most part. If we do it up more "neutral" and put lots of kids amenities like video games / toys / etc in the room, then an adult party / group could still rent from us. We decided to go with the more "neutral" choice...and get bookings from more adult oriented groups as a result we might otherwise lose, wish we could have both sometimes!
I don't know the owners personally, but we do hear good things from other DISboard members about them, and they seem to run a very good business with their homes, they certainly have a good catchy marketing name and the Disney themed kids rooms seem quite popular, so I'm sure you will have a great time there!
It's pretty hard to go wrong in the resort, the places are all new in 2005-2006, so it's not like you're even going to be able to find a place that's in disrepair or something.
To get to the point of running 4 townhomes, they must be doing something right!!
Best of luck, and let me know if you need any advice or other suggestions! Feeling apprehensive is a common question, just so you know, once you've done it a few times you will feel good about the experience though, we were longtime and frequent VRBO rentors ourselves before we bought our first place just this past summer. (And still are when we go to different places!)