I just went on and tried to enter my code and it says no tickets are available. It took us 2 hours yesterday to get thru to get them. It was so frustrating. I kept calling comcast and they would say we still have tickets,but the server is down and we can't order them for you. We had no intention of telling DD5 but I was soo excited after 2 hours I told her right away. LOL. Keep trying on comcast. Good luck