The manager's name is Kent Mitchell. I'd follow your letter up with an email to Guest Services or send them a copy, noting that you also sent a copy to the GF manager. Good luck!
Kent.Mitchell@disney.com
Good Luck getting a satisifying response. I don't think I've ever heard of anyone getting more than a "thanks for letting us know" via phone call. That attitude is probably why there seems to be so much dissatisfaction with the GF on this board recently.
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