We are in the process of using them for our June 2003 Eastern Magic cruise. Have been dealing with Tim and he is great! I was apprehensive about using an internet agency, but he quickly put my fears to rest. No problems...have spoken with him twice on the phone and many other communications through e-mail. Always very quick to respond and has provided plenty of information whenever I have questions. The only thing I have found, and this isn't really a complaint, is that Disney will not grant us the first time cruiser credit. Tim has spoken with Disney, and I have spoken with them as well, but the answer is "no" because of the price we are paying. Disney claims since we are paying a "group" rate, we do not qualify for the first time cruiser credit. Go figure...