GEXA Energy is a Houston based electric provider. Electric service is now deregulated in parts of Texas, meaning that we can now pick our electric company, we're not stuck with just one provider. Well, I got an insert with my Continential OnePass statement touting GEXA. If I switched to GEXA, I would get a better electric rate and about 4000 OnePass miles. Sounds great--so I did it. Or at least thought I did. I tried signing up online and the order wouldn't go through. I tried a second time, no luck, was given an 800 number to call. I called and got a very nice lady (must be the only "nice" person there!) who signed me up by phone, gave me an account number, and said our service would switch to them in about 30 days, or whenever our last meter reading is done. Then, the next day, I get two email confirmations from GEXA, both with different account numbers. Apparently, the attempts I made to sign up online went through. So I now have three accounts! Well, I figured it was a simple enough error and could be corrected with a phone call. A week later, I still can't get any resolution to this mess. They answer the phone promptly enough to set up a new account, but I need to call a different number for customer service. I've waited on hold 30-45 minutes at a time. When someone finally does answer, they're not at all helpful. They tell me they can't find my accounts, nothing comes up under my name or address, but I get the impression they don't even understand what I'm talking about. I do speak English, but I think that's part of my problem. The GEXA people that answer the phone all seem to speak and understand English poorly. I was told by one guy that he would fax me an application. I asked him what good that would do--I already have three accounts? His reply was that he thought I wanted new service--duh! I have spent about 1-2 hours every day this week trying to get some sense out of this mess. They put you on hold forever, then whoever answers the phone doesn't have a clue as to what you're talking about. I keep asking them if I don't have an account there why did they send me three emails with account numbers? They can't even track their own orders! I really don't need this aggravation. If they're that screwed up now, what will they be like to deal with in the future? I don't need to make a career out of straightening out their messes! I called our current electric provider, TXU, and asked if our service had been switched yet. They said it had not. I asked to put a note in our files that we do NOT want our service changed. However, TXU told me that they have to honor the request to switch, I have to discontinue service with GEXA. Well, GEXA won't even answer the phone! I'm afraid the switch will be processed whether I want it or not, then they will screw up my bill so bad I'll be disconnected. I finally got through to a person at GEXA who speaks English (and understands it!) who said the person I needed to speak with was out ill today but she would give her a message to call me Monday. At least it seems I'm getting somewhere! Has anyone else dealt with this company? Lower electric bills and FF miles all sound like a good deal, however, you do "get what you pay for". I would tell anyone thinking of switching electric companies to really think twice about it--you are better staying with an established company that has its act together. Funny, every time I take out a service that offers FF miles I'm always disappointed with that service and go back to the original company. Its not worth turning your life upside down for some FF miles that you usually can't use anyways due to their various restrictions. 
