This might not be of help because it was sooo long ago.
Back in 1992 we ordered a convertible sectional from Jennifer's.
The arrival date came & no sectional.
They kept giving us excuses for days & days.
Finally, they told us that the entire shipment had been water damaged on the truck & it would be another month. DH got them to reduce the price & we did finally get our sectional, in good shape. We loved it & it lasted about 11 years.
As I recall, that was our only problem.