Anyone else's guide randomly call them?

[JenSop]

So, kind of weird, our guide called us out of the blue tonight to see how we were liking DVC...Just to make sure everything was going well and that we were happy with it so far.

We haven't spoken with her in over two years since we bought in. Not that we minded getting the call. It was very nice of her. (And we're totally okay with not having gotten any calls earlier - we're kind of low maintenance.)

But when she called we were expecting her to mention something about sales for the current promo or something, but no.

Nice, but weird. Was wondering if anyone else had gotten a random call like that.

 

[lulubelle]

My rep has NEVER called me once. And that's ok. I have received offers and updates in the mail with her name and number stamped on it.

 

[bumbershoot]

Ours called us about a week ago, randomly, just to say hi, at around 7pm. Didn't mind it, we like the guy, but it was kind of odd!

 

[PinkTink63]

Ours has called a couple of times since we bought to ask if we were enjoying our DVC and to let him know if he could do anything for us.

He has also left "Welcome home" messages when we have checked into our resort, which I thought was very nice and personable! He also said to stop by and introduce ourselves anytime as we purchased over the phone and never have met him in person. I must say he has been very professional and personable without being pushy! Thanks Gib!

 

[DISNEY FIX]

$$$$$$Tax return $$$$$$$season is coming up.

 

[ua1992]

On our January trip our guide sent us an email a couple days before with the DVC discounts and happenings in the parks. Our guide also left us a welcome home msg on our resort phone. We thought it was very nice.

 

[PMDR59]

$$$$$$Tax return $$$$$$$season is coming up.

That is sooooo funny! We bought onboard the Magic back in 08 and have NEVER heard from our guide again. Which is fine by me. We do get the mail with the promotions and the cards with his name & number. If it wasnt for those cards I wouldnt even know who my guide was. I can imagine what I would ever need my guide for ? Except of course to make another purchase which I have no plan to do for a while.

 

[wendy774]

We've never got a random call, but I would have to say it would be nice. I really don't expect any b/c I know how busy they must be and how many members each guide must have.

 

[marx]

Calls randomly? In the past three years I've called my guide 3-4 times for information about promotions. Each time the return calls tooks a few days and in two cases over a week

 

[saintstickets]

My guide called me after I sent an email inquiring about the latest prices but never on her own. She also told me she was not allowed to send me the prices via email. Have any of you had the same response? I thought it was a bit odd.

 

[Simba's Mom]

My guide called me after I sent an email inquiring about the latest prices but never on her own. She also told me she was not allowed to send me the prices via email. Have any of you had the same response? I thought it was a bit odd.

Nope, never heard of that one and also never gotten a random "How do you like your DVC" type of call. I think the last time we heard from our guide was about the extension at OKW a few years ago. Since we joined in 2002, that was only about the second call we've ever gotten from him, and I think the first call was a return call when we'd called him first.

 

[macman752]

Our guide called us this week. It is the first time he has called us at home since we purchased 3 years ago. He has always calls us when we are on property.

 

[BelleDVC]

I never knew some of them called..... I haven't ever had mine call..but maybe it hasn't been long enough....

Is it once a year?

Belle

 

[bumbershoot]

She also told me she was not allowed to send me the prices via email. Have any of you had the same response? I thought it was a bit odd.

They generally will not respond by email. I would send all my questions to Jim by email, and then he'd call with the responses. He won't put anything in writing.

 

[twinklebug]

Nope, my guide never calls which is a good thing because if she did I'd be scheduling an add-on

 

[dort]

On our January trip our guide sent us an email a couple days before with the DVC discounts and happenings in the parks. Our guide also left us a welcome home msg on our resort phone. We thought it was very nice.

Our guide did the same thing during our last trip to BWV. Thought that was nice of her.

 

[bbluvsdis]

We bought in 2006 and have never heard a peep out of our guide not even when we are on property. I guess that is OK but it would be nice to hear something when we are there since we never even met her.

 

[Fatalbie]

I almost posted this same thread on Friday. My guide called me the other day out of the blue. Haven't heard from my guide since the close. I thought it awful strange. I understand why, slow economy, new resorts, etc...but it is wierd when you don't get a call for any of the other promos.

Jim

 

[jennilynn510]

ours never called either...but we did find out on our last trip in dec he was demoted for slow sales & now we keep getting mailers from some new guy

 

[Mick@Tink]

My rep has NEVER called me once. And that's ok. I have received offers and updates in the mail with her name and number stamped on it.

Same for me. We are low maintenance and kind of like it that way!