Anyone else's Crocs from Dick's Sporting Goods Cancelled?

[mareed]

I've now tried to order Crocs from Dick's Sporting Goods twice, and when I check the status of both orders, they both show cancelled "due to missing or invalid order information". I ordered using the Google Checkout for $10 off and also used the 20% off coupon posted here. The first order, I accidentally entered a wrong expiration month on the credit card, and it told me there was a problem with the credit card, so I went back in immediately and cancelled it, and the order appeared to go through, and I received the order from Dick's with the order #. Never received another email, but when I checked the status the next day, it showed cancelled. I called the less-than-wonderful Dick's customer service, who could tell me nothing other than that the order was cancelled, and I could try to reorder. Well, of course the Disney Crocs were out of stock.

I did place another order for regular Crocs using a different Email account to get the Google $10 off and using a different credit card and made sure to enter it correctly the first time. Received the confirmation email with order #, and now that order also shows cancelled for the same reason.

Anyone else have this happen? I guess I just need to cross this place off my list to ever order from again! Sounds like the order wouldn't have been right even if I had received it anyway from other posts here!

 

[2Pirates_1Princess]

I have a crocs related question. I want to order a pair for my 4 year old daughter, but have no idea what size to get. She wears a 9/10 in little girls. Would that be just the numbers 1,2,3 or a kids size on the Dicks web site. Any help would be greatly apprechiated.

 

[momma leaps]

I have a crocs related question. I want to order a pair for my 4 year old daughter, but have no idea what size to get. She wears a 9/10 in little girls. Would that be just the numbers 1,2,3 or a kids size on the Dicks web site. Any help would be greatly apprechiated.

My daughter is 6 and she wears a 10/11. The smallest size is in Crocs I could find were a 1 so I purchased Mock Crocs at Walmart. My older daughter wears a size 2/3 and I was able to purchase for her the size 3 crocs. They fit her just fine.

I would order a size 10 if they have ones that small. I just wasn't able to find them at the time I was looking.

Hope that helps you.

BTW, I ordered them from Shoebuy for $13 and change with a code that was floating around here a couple of weeks ago.

Good Luck.

 

[kytiam]

I've now tried to order Crocs from Dick's Sporting Goods twice, and when I check the status of both orders, they both show cancelled "due to missing or invalid order information". I ordered using the Google Checkout for $10 off and also used the 20% off coupon posted here. The first order, I accidentally entered a wrong expiration month on the credit card, and it told me there was a problem with the credit card, so I went back in immediately and cancelled it, and the order appeared to go through, and I received the order from Dick's with the order #. Never received another email, but when I checked the status the next day, it showed cancelled. I called the less-than-wonderful Dick's customer service, who could tell me nothing other than that the order was cancelled, and I could try to reorder. Well, of course the Disney Crocs were out of stock.

I did place another order for regular Crocs using a different Email account to get the Google $10 off and using a different credit card and made sure to enter it correctly the first time. Received the confirmation email with order #, and now that order also shows cancelled for the same reason.

Anyone else have this happen? I guess I just need to cross this place off my list to ever order from again! Sounds like the order wouldn't have been right even if I had received it anyway from other posts here!

I placed an order for a pair of Disney Crocs (WooHoo! ) on Monday and got an email saying they had been shipped today. Can't figure what could have happened to your order . I wouldn't think an error entering your credit card info would cause cancellation. I didn't go through google checkout. I wonder if that's part of the problem. If they were just out of stock, you'd think they wouldn't send you a confirmation #.
Good luck with your order. I haven't found adult Disney crocs anywhere else with any kind of discount, so I was thrilled to get a pair for $23.99!!

 

[TAEMom]

To respond to the OP's question, I think it's a matter of Dick's having a "faulty" website or something. I was trying to order Heelys for DS from Dick's online, and it repeatedly told me that my credit card was not valid. I verified the info and re-entered it about 5X, and it just would not take my card. Finally, I called the customer service # and had to order them over the phone. No trouble at all with my card that way.

I would call customer service and tell them what happened, tell them the price you paid (or tried to pay), and hopefully, they will honor it and take your order over the phone.

 

[DisneyaholicRaquel]

I didn't have any problems with either of my orders. They were placed in the a.m. on Monday and I received the shipping confirmation that evening. BTW - I went thru the google checkout.

 

[snowgooseltd]

Just an off topic note. I ordered shoes from Timberland.com before Christmas, using the Google discount, and my order was canceled also. When I called Timberland, I was told that the Google discount was at fault. Others, who didn't use it, had their orders finalized before the Google customers. By the time they got to my order the shoes were out of stock. JMHO.......

 

[SummersMom]

I have a crocs related question. I want to order a pair for my 4 year old daughter, but have no idea what size to get. She wears a 9/10 in little girls. Would that be just the numbers 1,2,3 or a kids size on the Dicks web site. Any help would be greatly apprechiated.

Crocs go down to size 8 for little kids, that is what my 2 year old son wears. I also have some 9/10 little girls ones for my 4 year old girl. Maybe they just aren't available thru Dicks.

 

[2Pirates_1Princess]

Thanks for the info. The mall where I live has disney crocs, but they are $30.
I was hoping to get a deal, but it looks like I will have to pay full price. Dick's childrens sizes started at a 1 which the chart showed as fitting a 7-8 year old. I tried Disney crocs for me, but all they have left is size 10/11 too big. I think I am going to order regular crocs for myself from Dicks and then get Disney Jibitz from mall here. Thanks for all the help.

 

[keishashadow]

I've received several different confirming emails, from Dicks & Google; acknowledging order, 10% off next Dicks' order & 2 shipment ones from both. Guess that means they're on their way.

Acquaintance told me Dicks is 'notorius' for shipping the wrong shoe sizes; then won't offer free S&H to return/replace

 

[2Pirates_1Princess]

I just ordered mine and didn't have any problems. I used google checkout and got an email from them and then one from Dick's saying my order had been processed. I couldn't get the Disney ones in my size because they were sold out. I got the regular light blue and am going to buy Disney Jibitz to put in them. I couldn't get them for my daughter because she is 4 and they didn't carry small enough sizes. I guess I will have to pay full price for hers. I hope you get your problem taken care of.

 

[LisaNJ25]

Thanks for the info. The mall where I live has disney crocs, but they are $30.
I was hoping to get a deal, but it looks like I will have to pay full price. Dick's childrens sizes started at a 1 which the chart showed as fitting a 7-8 year old. I tried Disney crocs for me, but all they have left is size 10/11 too big. I think I am going to order regular crocs for myself from Dicks and then get Disney Jibitz from mall here. Thanks for all the help.

dicks had the smaller sizes.. I ordered my son size 6/7

 

[mareed]

Oh, well. I guess it's just me. I did use the Google checkout for the $10 off. It's very strange that 2 different orders got cancelled using 2 different credit cards. Oh well...

 

[Sandy51]

My Crocs came today. They were the right size and color, but I didn't order the Disney ones.



Sandy

 

[lailah]

I ordered my disney crocs last Thursday and they came today. Right color (red/black) and right size. However, the packing list that was enclosed shows the price as $23.99. I know my confirmation/ order said $13.99 ( I went through google save $10.00 and free shipping). Is this the way it's supposed to be? I'm going to check my credit card and see what they billed me for. Now as for how they feel..... , not so comfortable yet. Also I order the womens M and they feel huge! My daughter is itching to try them on though, so if I decide to keep them I know where they'll go!

 

[DisneyGirl4188]

I ordered my disney crocs last Thursday and they came today. Right color (red/black) and right size. However, the packing list that was enclosed shows the price as $23.99. I know my confirmation/ order said $13.99 ( I went through google save $10.00 and free shipping). Is this the way it's supposed to be? I'm going to check my credit card and see what they billed me for. Now as for how they feel..... , not so comfortable yet. Also I order the womens M and they feel huge! My daughter is itching to try them on though, so if I decide to keep them I know where they'll go!

When you go through Google checkout, it has a note saying that the Dick's invoice won't show the $10 off. Double check you CC, but I'm sure you were charged the lower amount.

Crocs are suppose to be big. Your feet shouldn't touch the sides front (unlike a "normal" shoe).

 

[Mickey527]

I got 3 e-mails from Dick's and two from google saying they have shipped the item.
Two of the orders from Dicks said $23.99 and two of the google e-mails said $13.99.
I only ordered one pair but I wouldn't complain if they sent me two pairs and charged me the $23.99 for one. I just didn't want to make another e-mail address to order the 2nd pair. Peggie

 

[mareed]

Can you believe I had a 3rd order cancelled!?

I was going through Ebates, so perhaps Ebates and Google Checkout don't work together anymore.

I gave up and just placed an order directly through Dick's through Ebates without the Google checkout discount. Not as good of a deal, but it looks like this order may have finally gone through!

 

[MemoryMakers2669]

Ordered mine just this week and they came today. Got the pink ones for $17.99

 

[lailah]

I do have 5 other pairs of colored crocs that fit wonderfully, however, the Disney crocs just don't feel like my other ones do. They feel harder and bigger somehow. Can't figure out why.