anyone else?

[wildernessbride52105]

does anyone else have issues with their em's contacting you when they say they will? i have maxine and i had to contact her first, that was in september, she told me she would call me and hasn't. not even an email. i just feel as if its poor service on her end. thanks everyone!

jessica

 

[marn913]

Most people get really freaked out because the EM's don't contact clients on a regular basis. Keep in mind that they are "Event managers" - not wedding planners! Disney records your wishes and will send you tentative budgets to review. You make the changes and email, fax or call them in (and you go back & forth in this manner until you are satisfied). They will only call when the need arises, and along the "Disney" timeline - which is not nearly the same as a regular wedding where decisions have to be made many months in advance. With your disney wedding, most things can be changed up until the last few weeks other than your wedding and reception sites. They don't call to discuss small details and to double check on your choices (they leave that up to you). Most of your contact with Disney will be initiated by you. It is a really wierd feeling, and you will probably keep feeling like you need to double check every little thing (as you would at an at-home wedding!) If if is on your final budget, then from my experience, it will be there the day of your wedding. The EM's literally spend their entire day at an event (our EM was with us from 7:30am until our reception ended at 6pm -- this is where they work the magic and pay attention to the fine details!) After the wedding you will really understand why that darn EM is so hard to get ahold of! In the meantime relax, and try to call and get the name of your EM's assistant (they are usually around the office, while the EM's are not). The assistant can handle any changes that you want. I also found that the best way to get ahold of my EM directly was via e-mail, in addition they save copies of all of your emails in your file so there is a record of your changes if you make any.

Good Luck!
Marne
06-16-03

 

[jessiangel]

I am one to check and double check and make changes and stress out about the littlest things when it comes to a wedding. But I think the EMs are so used to doing this stuff that what seems like a big deal to us is just a little minor change to them. Have confidence that your EM will come through. When I e-mail my EM, she gets back to me with direct answers and then I will not hear from her again. I now feel better about that. The way it is shaping up is that if I don't hear from her, then everything is going smoothly and I have nothing to worry about. Try e-mailing her like marn said. Sometimes e-mailing is the easiest way to get in touch with them. Good luck!

 

[LUVTGR]

I had Maxine and had the same problem w/ her not returning calls and taking days to return emails and her saying no to anything that was not the standard package for an intimate wedding. I planned my wedding in less than 4 months, so it wasn't like I had a lot of time to wait for info and debate answers. By the end of July I was so fed up I switched to Lynn and planning when very smoothly after that. My best advise is be persistant, don't take no for am answer, and if you're not getting what you want get a new EM.

 

[Lisa1976]

I haven't heard from my EM for two weeks now. Lynn is normally really good at getting back to me via email so this worries me that she hasn't.

I know like you say that she is an EM so has loads of other things to organise but she is normally really good.

Has anyone else who is having Lynn had any problems??

 

[LUVTGR]

I had Lynn for my Sept wedding and I know they were in the process of moving her officer you may want to check and make sure you have the right number for her

 

[Lisa1976]

Ahh right, this may be the case then. I have actually been emailing her as I found this the quickest way of contact. You would have thought that if she was out of the office, they would put a note on her email.

I'll keep persevering.

Thanks

 

[jamie0201]

I have Karen for my EM, and she is pretty good at getting back to me. Sometimes it may take a her a little time, but she is soo busy all of the time I can see why. From what I hear, all EM's have an asst. that is available pretty much all of the time by phone or email. You may want to contact Maxine, and ask her who her assistant is, so when you need help asap, there is someone there. My wedding is March 26th, and I had my planning session in July, and since then one phone conference with Karen. I have another one set up for Tuesday of next week (her asst. planned it). Otherwise, we have been talking through email. I had to learn to be patient, although with my wedding planning, I dont like to be patient!


Hope all works out for you
Jamie

 

[Nee Nee and Biddy]

I have Maxine and have not experienced the problems that you have. One thing that may help (but I don't know) is that I always have my husband-to-be follow up with her. She always returns his calls and emails promptly. Delegate! Contact her and don't stop until she gets back to you. Remember, she is very busy and I don't want her answering the phone or returning emails on my wedding day! Don't give up...it will all be beautiful in the end.

 

[hAm53]

jessica,
i'm sorry to hear of the tourbles that you are having.
we also have maxine, and she's been wonderful so far. granted we've only spoken a handful of times, but she's been very prompt. we'll be meeting her in person in a couple of weeks, so hopefully i'll be able to relay some more info then.

 

[wildernessbride52105]

i was thinking, it's really not as big of a deal as i think! i mean i have my officiant booked and i am in the process of finishing my planning packet. so really, as long as everything is how i specified, then thats fine!

 

[Merandab4]

Hi,
Don't you worry about a thing!
I had Maxine for my wedding and she was WONDERFUL! I can't say enough positive things about her. She was in contact with me constantly. She would even call ME when I lesat expected. It was nice getting phone calls from her when I hadn't even called her first. I've switched my plans around on her SO many times and she was up for all the changes. She told me not to worry because she could put a whole wedding together in only a few hours, (and I guess she has done that before).

Your wedding will be great. You should have no worries with Maxine. Like I said, she is Wonderful!