Anyone Else Having Issues Accessing Their Reservations on dcl.com?

[southerngirl528]

Tried to get online at work today. Slow website but I could get into the CC and access my cruises. Once I actually click on the link to my current rez, it either gives me a "Error 500" message or just now at home it says the "site is down for maintenance".

This wouldn't be that big of a deal but tonight is the night I can check in as Gold CC member for our Hawaii cruise and I'm flying out of state early in the morning and won't have ready access to the net to complete my online c/i and grab my desired reservations for a few days. AUGH!!! What is the PROBLEM with Disney and their sites this week??? I know the DVC Member site has been a wreck as well…. Seriously……..

 

[ajo]

I just went on the site through my CC and it was no problem. Maybe the problems are resolved by now.

Edited: I spoke too soon! I got all the way to my reservation, but then the website timed out and said it was undergoing maintenance. Hopefully it's be back up shortly.

 

[southerngirl528]

Thanks for the reply, Ajo. Weird. I'm actually on right now. And have been for several minutes to no avail…..

 

[shoes99]

Yes, still having trouble for the last two days. I get into my CC account, view my cruises, click on my reservation and get the dreaded error message. System maintenance.

 

[n8tivecaligirl]

I tried making a payment the other day and no matter what, with 3 different cards it wouldn't let me do it from my laptop. I switched to my iPad and it works fine. So it might be a "cookies" issue?

 

[Dug720]

I looked at mine - or tried to - out of curiosity and I got a message that they are undergoing maintenance.

 

[southerngirl528]

Thanks for the feedback everyone! I have an iMac and am checking on that. Maybe I need to go to my DH's PC…. who knows… just hoping by midnight it is accessible so I can c/i, book stuff and get a 3 or so hours sleep before heading out of town!

 

[Dug720]

Thanks for the feedback everyone! I have an iMac and am checking on that. Maybe I need to go to my DH's PC…. who knows… just hoping by midnight it is accessible so I can c/i, book stuff and get a 3 or so hours sleep before heading out of town!

The message I'm getting would indicate that it doesn't matter WHAT method you are using...

"DisneyCruiseLine.com is currently undergoing maintenance.

On deck, onshore and online, Disney Cruise Line is committed to providing you and your family with the most magical vacation on the high seas. Currently, we're making things even better at DisneyCruiseLine.com, so please be sure to check back here shortly. We appreciate your patience and look forward to sailing with you soon.

In the meantime, please visit our Cruise Search if you need to reserve your place on an upcoming Disney cruise.

We also invite you to explore all of the magic that awaits you onboard our entire fleet of Disney Cruise Line ships, in addition to the cruises and destinations we currently offer."

 

[GioCruise]

It's up and running now...so jealous you can check in today...
I have 24 more days

 

[southerngirl528]

Yep, Dug720, that is precisely the message I keep getting too. And that was on all computers I've accessed today. A desktop at work, my iPad, my iMac and now my DH's HP desktop. One would assume it's a pretty big issue to be running ALL day long and during the daytime…..seems like scheduled maintenance is after hours as much as possible….. I appreciate everyone's input and sympathies. Prayin' all is well when the clock strikes 12….feelin' like Cinderella. Well, backwards Cinderella! I've got to WAIT until midnight! LOL!!!

 

[GioCruise]

Ugh it let me sign in and go through some fields ... Maybe because I can't go into anything since I can't really register until 6/28
Good luck...I will cross fingers and toes for you!

 

[southerngirl528]

GioCruise, thanks so much! I'll take those fingers and toes crossing!! LOL!!

For me everytime, it lets me log in, click on "My Cruises" but once I click on that active cruise rez, I get the error message every time. So it's some sort of issue with the actual rez's it appears. Funny (ok, actually more irritating) is when I clicked on the "Help" link and got the SAME error message!! I'm going to go pack for my trip and do some dishes and just…walk…away…from….computer...

 

[NEGeekymama]

Annnnnnd it's undergoing maintenance again. The past two days have been like this.

 

[southerngirl528]

Yikes. Exactly HOW much maintenance can one site be UNDER???? Sorry you're feeling the pain too, NEGeekymama! I guess misery loves company….but I know we'd much rather just have our usual access to dcl.com!!

 

[DisneySisters]

I don't know if I just got lucky, but instead of going through Castaway Club like I usually do, I tried going in through

https://disneycruise.disney.go.com/...se-plans/my-reservations/log-in-and-retrieve/

I've been trying for two days too. Finally got through.

 

[moremouse]

I had that problem all day. It was driving me nuts. Glad it's up and running again. Waiting for my cabin assignment!

 

[Mamato3mice]

Yep. It was finally our day to register for excursions and it took us forever. We kept getting kicked off the site. Then, we'd get to the point where we could register and we'd get that error message. Last night all we were getting was the error message. It took, literally, 2 hours to register for our shore excursions and nursery time today.

 

[southerngirl528]

Oh mercy, Mamato3mice! I PRAY it doesn't take me that long tonight as I'm flying out of town early tomorrow and will be unable to have internet available and/or no time to take to do the whole process. I'm glad you got everything done today but sorry it took so LONG! YIKES!!

 

[southerngirl528]

I'm all checked in!!! Yahoo!!! Prayers and fingers and toes crossed worked! Got a great PAT time, Palo for brunch and dinner and a couple of spa days. So thankful and feeling so very blessed my DD#2 and I get to take this fabulous sailing from Hawaii!!! Thanks everyone, and g'night!!

 

[Iris1974]

Is anyone having trouble with the DCL site right now? I went on to see a price of a cruise and I got an error message saying 'it could not be found'. I tried a couple of times and it still didn't work. Kind of peeved right now. Just wondering if it's happening to anyone else? GRRR! This is aggravating.