Anyone else have this error message when trying to access your reservation?

connorlevismom

DIS Veteran
Joined
Dec 31, 2005
Messages
4,229
Everytime I try to enter celebration information from my "my vacation details" page I get this error:

The information provided does not match our records. Please try again or call (407) W-DISNEY or (407) 934-7639. If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.

Should I be concerned that my reservation is messed up?

Kristine
 
I have gotten it. I had been trying to add celebration information and so, in the end, I just e-mailed Member Services and had them put it in. In my case, I wonder if it has to do with my firewall. There are many things that my computer doesn't allow me to do unless I disable it, but I just don't want to keep doing that.

Bobbi:goodvibes
 
Yes, I have gotten that exact same error message when trying to put in my celebration details as well. I figured maybe it was because my trip is so far out (December), but maybe not. :confused:
 
I called and here is what they told me. Something got messed up because we had a waitlist come through. The new resort was not linked to the reservation number. So they fixed it and I was able to enter everything in. I also used the online check-in so we will see how that goes.

Kristine
 

Hmmm, my reservation is my original reservation (I wasn't waitlisted). I'm going to wait until my trip is much closer to see if it fixes itself, but if not at least now I know MS can fix it.
 



















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