Anyone else hate the new finger thing for entrance?

[SnoWhiteRabbit]

(Wow, I guess I didn't realize how much it angered me until I started writing this!

Yes, it certainly does seem to have angered you quite a bit.

 

[kareneast]

I don't want to have to carry ID with me to the park. I always have my hands with me.

It is my understanding that you still have to carry ID with you. If for some reason the finger scan does not work they will/can ask you for ID. I'd hate to see someone have to go back to their resort for their ID.

 

[DLKT]

Seems some of you missed my point.
I wasn't commenting on the legality of the ticket rules and I understand that Disney can do what they want.
My point was that what they are doing is, to me anyway, is a horrible job at *CUSTOMER SERVICE*.
They are punishing the many to protect themselves from the few.

I didn't know about the "just show and ID" in place of the biometric.
Sounds good.
I'll try it next time.

And I still really have an issue with the "non-transfering" ticket aspect.
Disney sold the ticket, they made the initial money, they should be happy.
Disney doesn't *lose* money if someone passes off a 5 day ticket with 2 days left to someone else.
Nothing is lost.
No, the money grubbers came up with a way to screw people over and collect MORE $$.

Just my opinion, people.
For a company that prides itself on customer service or "magic" if you will, they fall totally flat on thier faces on this one.

 

[Lewisc]

Actually I think you're missing the point.

The differerence in price between a 5 day ticket and a 7 day day ticket is about $6. Disney is giving YOU an extra 2 days for (basically) free. It's yours to use not yours to sell or give away. The cost for a customer to buy a 2 day ticket around $126. Disney loses around $120.

Really no different than an AP, you're not allowed to loan your pass to someone else or even the Universal passes that give you 7 days for the price of two days.

Seems some of you missed my point.
.....
Disney doesn't *lose* money if someone passes off a 5 day ticket with 2 days left to someone else.
Nothing is lost.
No, the money grubbers came up with a way to screw people over and collect MORE $$.

Just my opinion, people.
For a company that prides itself on customer service or "magic" if you will, they fall totally flat on thier faces on this one.

 

[SnoWhiteRabbit]

Seems some of you missed my point.

Disney sold the ticket, they made the initial money, they should be happy.
Disney doesn't *lose* money if someone passes off a 5 day ticket with 2 days left to someone else.
Nothing is lost.
No, the money grubbers came up with a way to screw people over and collect MORE $$.

What is lost is "opportunity cost." And any respectable company in a capitalist society would not "be happy" with just making their "initial money" when opportunity cost is lost. This doesn't make me angry at Disney or think the magic is gone...it's economics, plain and simple. And I'm happy with the magic I experience with my family once we are in the parks, after paying whatever the price structure happens to be at the time. I don't feel screwed over by this and I don't think of the company as money grubbers, just smart business people with a great product.

I don't know, I just can't wait to go back, that's all.

 

[SnoWhiteRabbit]

Actually I think you're missing the point.

QUOTE]

I'm with you Lewisc.

 

[safetymom]

You agree to the terms when you bought the ticket. If you don't like what Disney is doing you don't have to go to the parks. It's the same as buying an airline ticket. You know what the rules are or you should know and then it is up to you to decide if you buy the ticket.

If another place does it differently then you can buy a ticket at a place that has the terms you agree with.

 

[ufgator]

DH and I refuse to put our fingers in that thing - too many germs. We just show our ID instead.

 

[shellybaxter]

DH and I refuse to put our fingers in that thing - too many germs. We just show our ID instead.

I'm not intending to be rude, or flip, but I'm confused. Do you put your hands on the lap bar in the Haunted Mansion? Do push up on the back of the seat in front of you to exit Splash Mountain? What about at a counter service resturant? Do you touch any of the metal bars you walk through, or the counter the food is given to you on?

I honestly don't understand how putting your fingers in the machine is any different than riding the rides, shopping in the shops, or eating at the resturants? Please give me your rational. I am truly interested.

Sincerely,
Shelly

 

[ladygypsy]

DH and I refuse to put our fingers in that thing - too many germs. We just show our ID instead.

I'm sure the entire park is covered in germs...not just the scanner. Not meaning to creep you out, but think of how many times you have to pull down a lap bar or shoulder harness at a theme park.

Creeping myself out now.

Anyway, when we used the scanners back in our AP days, we made sure to relax our fingers as much as possible during the first scan, then keep them relaxed on subsequent scans. It was easier for us to remember how to relax our fingers around the posts than to remember how tensely we posed.

(edit because propr speling is a gud thyng)

 

[ChuckGA]

I don't agree with your reasoning...The 10 day pass and the annual pass are not different at all. Actually, an annual pass is a fixed amount of service, too --

You do not understand the difference between a fixed service and a fixed time. Try this simple example. Go into an all-you-can-eat buffet. What you are buying is the right to eat all you want within a relatively limited amount of time at the establishment. You cannot expect to take food home with you in a doggie bag as that was not part of the common and customary agreement for an all you can eat. Plus each person in the party must pay separately This is an AP. Now go into a regular restaurant and order a fixed amount of food for a price. Anything you do not finish you can expect to take home with you since you paid not for what you can eat at the establishment but for a fixed amount of food. Plus since you are purchasing a fixed amount of food for a fixed prices, you can share with another person. This is like a 10 day pass.

Now arguments have been made that the change is necessary to limit the problems Disney has with tickets bought off Ebay. I can show this is clearly not the case.
Case 1: Customer bought their own ticket and there are still days left on it
Case 2: Customer bought a ticket off Ebay or given by another and there are still days left on it.
Case 3: Customer bought their own ticket and it has been used up.
Case 4: Customer bought ticket off Ebay and it has already been used up.

Before Disney enforced the "non-transferable" clause, only in cases 3 and 4 would Disney have to deal with an irate guest. Now they have added case 2 in addition to 3 and 4 having to deal with an irate guest. Do you really think that invoking the "non-transferable" argument will placate a guest anymore than "I am sorry but the ticket is used up"? I imagine the conversation goes something like:

"Yes sir, there are still days left on that ticket but since you did not buy it, you may not use it."
"Yes sir, I understand that your brother gave it to you to use up the last 2 days."
"Yes sir, I understand that every other instance of tickets for activities it is perfectly legal to give away or sell for not more than face value, but this is Disney and we can make the government make any law we want."

There are so many superior ways to deal with tickets on Ebay that this cannot be the real issue. My guess is that one of the biggest problems they are trying to solve is:
A. 1/2 of a group goes to the parks in the morning to early afternoon. They go back to the hotel and give their tickets to the other half of the group for the rest of the afternoon and evening.
B. Even worse, a group goes into one park in the morning and stays all day. One person brings everyone else ticket out to a 2nd group of people who go to a different park later in the day. The only thing the first group loses is access to fast pass.

Again, a problem easily solved without requiring the almost uniquely Disney non-transferable clause.

And to prove my point that you are buying a ticket and not your personal access to the park, try this. Buy a 10 day ticket and use it up. Now go back to Disney later and try to add days to your already used up ticket. If you must buy another ticket then it is clear that you are in fact buying a ticket that becomes associated with your name. If you were buying personal days in the park then the "ticket" was simply an ID and it never had any days on it at all, just your personal account number, and you can keep resusing the same ticket indefinitely or until it wears out.

The non-transferable clause is anti-consumer and does nothing for any guest except treat everyone like criminals and make it take longer to get into the park. There are so many consumer friendly ways to deal with the secondary market issues and multiple people using the same ticket on the same day that I predict MYW passes will not last.

ChuckGA

 

[robinb]

{shrug} As an AP holder, I have had very few problems with the biometrics. The CMs have had to override my scan many times, but I recall having to show an ID only once. The vast majority of times the scan goes through and I'm pushing through the turn styles in seconds.

Honestly, the newbies will have a problem no matter what. As a frequent guest, I could always spot the family that was going to be "trouble". You know ... the ones that can't quite figure out how to even put the pass into the reader. Some folks can't even find the slot! Those people will be lost with the biometrics. Especially the first one that reads and records. I expect that the lines will be a bit longer just because there are people who are new at the biometrics and there are people who will just never "get it" and fumble and squeeze too hard/soft, etc.

Honestly, I am far more annoyed by the perfunctory "security" bag check. What a sham that is!

 

[Lewisc]

Sorry but you're not making any sense. Disney is starting to enforce the non-transferable clause because they changed the pricing structure. They are giving you free days but retricting your ability to transfer those days. Just like a buffet gives you free seconds and thirds but limits your ability to give that free food to your friends. AP holders can't give their unused days to others and MYW ticketholders can't give or sell their unused days to others. The old hopper tickets cost around $50/day with a small discount for longer tickets. Made sense to look the other way when the tickets were transferred.

Actually the new policy is PRO-CONSUMER guests get extra days for almost no extra cost. Similar to the Universal tickets where you got 5 days for the price of 2.

The problem has nothing to do with multiple use the same day by different guests or E-Bay abuse. It's strictly deep discounts for additional days THAT ARE ONLY TO BE USED BY THE ORIGINAL PURCHASER.

You do not understand the difference between a fixed service and a fixed time. Try this simple example. Go into an all-you-can-eat buffet. What you are buying is the right to eat all you want within a relatively limited amount of time at the establishment. You cannot expect to take food home with you in a doggie bag as that was not part of the common and customary agreement for an all you can eat. Plus each person in the party must pay separately This is an AP. Now go into a regular restaurant and order a fixed amount of food for a price. Anything you do not finish you can expect to take home with you since you paid not for what you can eat at the establishment but for a fixed amount of food. Plus since you are purchasing a fixed amount of food for a fixed prices, you can share with another person. This is like a 10 day pass.

Now arguments have been made that the change is necessary to limit the problems Disney has with tickets bought off Ebay. I can show this is clearly not the case.
Case 1: Customer bought their own ticket and there are still days left on it
Case 2: Customer bought a ticket off Ebay or given by another and there are still days left on it.
Case 3: Customer bought their own ticket and it has been used up.
Case 4: Customer bought ticket off Ebay and it has already been used up.

Before Disney enforced the "non-transferable" clause, only in cases 3 and 4 would Disney have to deal with an irate guest. Now they have added case 2 in addition to 3 and 4 having to deal with an irate guest. Do you really think that invoking the "non-transferable" argument will placate a guest anymore than "I am sorry but the ticket is used up"? I imagine the conversation goes something like:

"Yes sir, there are still days left on that ticket but since you did not buy it, you may not use it."
"Yes sir, I understand that your brother gave it to you to use up the last 2 days."
"Yes sir, I understand that every other instance of tickets for activities it is perfectly legal to give away or sell for not more than face value, but this is Disney and we can make the government make any law we want."

There are so many superior ways to deal with tickets on Ebay that this cannot be the real issue. My guess is that one of the biggest problems they are trying to solve is:
A. 1/2 of a group goes to the parks in the morning to early afternoon. They go back to the hotel and give their tickets to the other half of the group for the rest of the afternoon and evening.
B. Even worse, a group goes into one park in the morning and stays all day. One person brings everyone else ticket out to a 2nd group of people who go to a different park later in the day. The only thing the first group loses is access to fast pass.

Again, a problem easily solved without requiring the almost uniquely Disney non-transferable clause.

And to prove my point that you are buying a ticket and not your personal access to the park, try this. Buy a 10 day ticket and use it up. Now go back to Disney later and try to add days to your already used up ticket. If you must buy another ticket then it is clear that you are in fact buying a ticket that becomes associated with your name. If you were buying personal days in the park then the "ticket" was simply an ID and it never had any days on it at all, just your personal account number, and you can keep resusing the same ticket indefinitely or until it wears out.

The non-transferable clause is anti-consumer and does nothing for any guest except treat everyone like criminals and make it take longer to get into the park. There are so many consumer friendly ways to deal with the secondary market issues and multiple people using the same ticket on the same day that I predict MYW passes will not last.

ChuckGA

 

[DLKT]

The non-transferable clause is anti-consumer and does nothing for any guest except treat everyone like criminals and make it take longer to get into the park. There are so many consumer friendly ways to deal with the secondary market issues and multiple people using the same ticket on the same day that I predict MYW passes will not last.
ChuckGA

ChuckGA, I only snipped your quote for space issues.
Excelent post!
I totally agree.

 

[Laugh O. Grams]

Sorry but you're not making any sense. Disney is starting to enforce the non-transferable clause because they changed the pricing structure. They are giving you free days but retricting your ability to transfer those days. Just like a buffet gives you free seconds and thirds but limits your ability to give that free food to your friends. AP holders can't give their unused days to others and MYW ticketholders can't give or sell their unused days to others. The old hopper tickets cost around $50/day with a small discount for longer tickets. Made sense to look the other way when the tickets were transferred.

Actually the new policy is PRO-CONSUMER guests get extra days for almost no extra cost. Similar to the Universal tickets where you got 5 days for the price of 2.

The problem has nothing to do with multiple use the same day by different guests or E-Bay abuse. It's strictly deep discounts for additional days THAT ARE ONLY TO BE USED BY THE ORIGINAL PURCHASER.

Excellent post!! Everyone's got to admit that this post makes alot of sense. This is also why they did not require the scans for the old Park Hopper pass but did for the APs. Great observation, Lewis!!

 

[weluv M&M]

So if I have Park Hopper tickets for my upcoming trip, I don't have to use the finger scan?

 

[safetymom]

If you have the old park hopper tickets then no you don't have to do the finger scan.

But if you have the Magic your Way tickets then yes you do have to use the finger scan.

 

[-sts-]

The Finger Scan Thing Isn't Very Useful... All It Does Is Spread Germs..

 

[robinb]

The Finger Scan Thing Isn't Very Useful... All It Does Is Spread Germs..

It only spreads germs if you pick your nose or rub your eyes right afterward! By the way ... Welcome to the DIS .

 

[kandmwedding]

"Yes sir, I understand that every other instance of tickets for activities it is perfectly legal to give away or sell for not more than face value, but this is Disney and we can make the government make any law we want."

ChuckGA

I don't know about you, but my plane tickets, which I would say fall into the "tickets for activities" category, definitely says non-transferrable. Meaning, if I can't use the ticket I'm out of luck, I can't give it to anyone else. Same thing with the Disney tickets.

And, as to the whole idea of making everyone feel like a criminal when only a few are, I don't see it that way. I work at a bank and we require everyone to show ID when cashing a check. We may know some of these people and still put them through the hassle of checking their ID every time. And I'd say that 9,999 times out of 10,000 the ID matches. But, that one time, we've saved money for the customer the criminal was pretending to be. And, on top of that, we've also saved money for all the customers who were going to be victims of fraud but weren't because the criminal was scared off by our policy. And, we've also saved the bank time and money because we don't have to research a fraudulent check since it was caught before the fraud actually occured. I think people need to recognize that prevention is also a good form of customer service. By preventing people who didn't purchase tickets directly from Disney from using them Disney is cutting down on a lot of other costs, which imo more than makes up for having to spend a few seconds having my fingers scanned.