Anyone Else Getting Fed up With Disney CM'S?

[twinsmamma]

I have to been charged on my credit card for the candelight pro. package and am on the dining plan. Although I asked many times if they were just going to hold and not charge my credit card. When I got my statement there it was a 146.00 US charge to disney. When I called again, another long distance call, i was told that i shouldn't have been charged but to hold the res. i would have to give them my number again to "hold" the res. Also i was told that it would take 10 days for it to be reversed on my card. Don't you think it would be reversed right away? any way other than this I have not had any problems.that I know of anyway

 

[DW mouser]

Above post, this is exactly what's so confusing!! EverytimeI call a CM I get a different answer. Some say it is charged and some say it shouldn't! They gave me a # to call today to get it settled. I'm afraid to call until I get my ressie # from my AAA agent today because I cancelled with disney travel and rebooked with AAA to get a discount. Im afraid if I don't have a ressie # they will cancel my exsisting ADR.

On another post I just read where someone said they did not charge her CC, only trook the #!!!

 

[bicker]

It almost makes it seem that there is something inherently wrong with the service model itself, i.e., the whole idea that you can have one-stop shopping -- that you can talk to anyone who works for the company and get correct answers to any question about any aspect of the services provided. That works well for smaller enterprises, but becomes less and less reasonable to expect the larger and more varied the set of choices that are made available, and especially in an environment where customers are making purchasing decisions almost exclusively based on price.

Which is better? Having to call lots of different people, sometimes having difficulty finding the right person to ask, in order to get reliably accurate answers to your questions, or being able to get most of your questions answered accurately from any random single-source, but risking that for some questions you'll get either inaccurate or out-of-date answers? It's a tough choice, and as consumers we'd rather not have to choose between the two... we'd prefer to get everything we want, without that making our prices go up. The real issue, therefore, reduces down to how much does the general public value that ideal, of accurate answers about everything from anyone? I doubt that the general public is really willing to put its money where its mouth is, and sufficiently reward companies that provide them ideal service-quality. We talk a good game, but yet so many of us still greedily consume the "junk food" of customer service, just to save money.

 

[DW mouser]

I still say these employes's of Disney are all given the same training and some are quite good! I'm just saying there seems to be a lot less really informed ones and more that could care less!!

 

[skiwee1]

Bicker I don't know about you but I wouldn't mind a bit if prices went up to get better service. I think all the complaints about Disney having high prices has absolutely ruined the customer service we all used to enjoy. I never thought Disney was expensive to begin with so I am more then willing to pay more for decent service.

 

[bicker]

I've come to accept that there are few enough folks who are willing to deliberately choose the more expensive of two options, in return for something as intangible as "better service." While specific tangible aspects of service (such as "early entry") can be translated into a higher price, things like greater flexibility in application of terms and conditions, and more experienced, mature and seasoned customer-facing professionals providing service don't as readily translate to higher revenues any longer.

 

[DW mouser]

Drizzo67 and BrerMama, I called the number given to me yesterday to straighten out this charge to my CC for CRT. You are not suppose to be charged if you are on the dinning plan. My CC was reimbursed. Here is the guest services # that I called. 407-354-1925, option 2. Hope this helps!

 

[Drizzo67]

Thank you DW mouser. I will call to set our CRT ressie today (if I can still get it). Glad your situation ended well. Enjoy your trip. All the hard stuff is over, on to the fun.

 

[tjmw2727]

yeah some of them need help
i called the other night with a question about one of our adrs and they wre like oh you know the 20 month eats for free
i was no
they said i could order what i wanted for him off the menu and it was free as he was under 3

A little OT but just in case you are not aware, under 2 does eat free at buffets and pre plated meals like Crystal Palace and Chef Mickey's!

Otherwise you are correct if you order from a menu for you 20mo you pay for the meal.

HTH
TJ

 

[Alicnwondrln]

A little OT but just in case you are not aware, under 2 does eat free at buffets and pre plated meals like Crystal Palace and Chef Mickey's!

Otherwise you are correct if you order from a menu for you 20mo you pay for the meal.

HTH
TJ

i knew that about the buffets but she was saying anywhere i ate he could order his own food and have ot for free
i was like no you cant
she wa slike yes you can
thank god i have been on these boards cuz that would have really made me mad if i believed that

 

[DW mouser]

Finally got guest services today and she said she credited me back for CRT. It should not be charged to your CC if your on the dinning plan!! Then, she told me since I had cancelled with disney travel and rebooked with AAA, I should call disney dinning and give them my new reservation number. I did this and the lady said I did not need to do anything just because I rebooked because all my dinning ADR'S would remain unless I cancelled! The same thing my AAA agent had told me!! You just have to check and double check!! I'd hate to loose my ADR'S!!!

 

[Sammie]

I still say these employes's of Disney are all given the same training and some are quite good! I'm just saying there seems to be a lot less really informed ones and more that could care less!!

I think this is just a reflection of the current work force in general and not just at Disney.

Many young people just out of college are very unhappy about starting at the bottom of the pay scale and working up and it shows in their response to the guest. Not everyone of course is like this but many are.

 

[DW mouser]

Sammie, I think you are right!! I've seen it in other places too! I guess we just expect better from Disney!!

 

[Sammie]

Sammie, I think you are right!! I've seen it in other places too! I guess we just expect better from Disney!!

Believe upper management at Disney wishes it was better too. Turnover in the beginning level jobs is at all time high and they are hard pressed to find enough quality workers. When many go through training and find out what Disney expects of them in conduct, attitude, and dress, they go, "You have got to be kidding" and quit.

 

[LordAthens]

I booked CRT lunch for May 2006, on the dining plan. I was told that a credit card $10 deposit per person was required, but it would be credited to my account when we arrived for lunch.

I hope that's accurate . . . I haven't seen anything on my credit card, yet, as I just booked yesterday.

Odd, I called yesterday (1 day after you called) and she got my reservation for CRT dinner and as we were finishing up she asked for my CC, I asked if it was just a deposit and she said no, the entire $79.98 (2 dinners @ 39.99ea) would be charged to my card in advance.

Both myself and my girlfriend work commision retail and don't get our "spending money" (IE, vacation cash) until after the holidays for the most part. I had to cancel my CRT reservation before it was even booked . I *know* i'll have the money to pay for it when that time comes, but with Christmas gifts, a retail job, etc I refuse to strap myself for cash now.

 

[LoriZH]

Odd, I called yesterday (1 day after you called) and she got my reservation for CRT dinner and as we were finishing up she asked for my CC, I asked if it was just a deposit and she said no, the entire $79.98 (2 dinners @ 39.99ea) would be charged to my card in advance.

Both myself and my girlfriend work commision retail and don't get our "spending money" (IE, vacation cash) until after the holidays for the most part. I had to cancel my CRT reservation before it was even booked . I *know* i'll have the money to pay for it when that time comes, but with Christmas gifts, a retail job, etc I refuse to strap myself for cash now.

How can they get away with this? I don't understand how they can charge you fully for something you have not received and use your money. I'm truly disappointed in this policy and I hope it backfires and they lose a lot of business over it. I can absolutely see giving them a credit card to hold and if you don't show up charge the five or ten dollar standard per person, but to charge for an entire meal 5 months before you eat it, is absurd.

As far as the CM, oh dear lord, it's a crap shoot plain and simple. They wonder why I call so much, it's because I'm waiting to talk to someone who knows the answer. The last guy I talked to laughed when I told him! If they're not being rude, then they don't know what their talking about or they're incredibly nice and are willing to do anything to help. I certainly don't get the same great service with a smile they use to give, it's such a shame because that's what drew me to Disney to begin with, their incredible customer service.

 

[Ladyhawke10]

I've had really sweet CMs for my ADRs recently....all booked in the last week or so. They've been really nice on the dining line...one CM said, after I'd finished booking a few ADRs "I don't want to hang up, I've had so much fun talking!" The only CM that seemed less than magical was the first person I talked to when I tried to book my AKL package--but she wasn't awful, just a little difficult to communicate with. Normally, I don't even think I'd remember it much. But the CMs for dining were sweeties.

 

[Meezers]

Believe upper management at Disney wishes it was better too. Turnover in the beginning level jobs is at all time high and they are hard pressed to find enough quality workers. When many go through training and find out what Disney expects of them in conduct, attitude, and dress, they go, "You have got to be kidding" and quit.

Since I was required to attend Disney U several years ago I have some idea of the dress codes, etc. For example...only recently have men been allowed any type of facial hair.

But does anyone know what the starting pay is...and can you still "work you way up"? But how long does that take and can you afford to take the time and effort for something that might happen someday?

Can you tell I am also not happy at work...I discovered that verbal assault is allowed....literally yelled at by supervisor...and this is in a police department....

 

[bicker]

How can they get away with this?

They can require the full amount in advance because it is a highly-desired dining experience. Given the numbers someone mentioned earlier this week on the forum, 5000 guests call for 500 slots for breakfast, the meal was clearly underpriced. These changes might be a little too much, but two things about that: (1) Disney actually has the data necessary to know more reliably how much it is appropriate to charge and what conditions are appropriate to offer. (2) If they're off by a little bit, they can actually refine the offering any time they wish.

 

[iliketoby]

To answer question posed by OP: Yes.