Anyone else get fairly often password resets?

[sethschroeder]

Probably at least 1 time a month it seems Disney resets my whole account. I need to create a new password because of "suspicion". That means as well all my devices with MDE and Disney+ need to be relogged in on to have them working.

Anyone else seeing this?

 

[RivShore]

We had that happen just once in the last year or 2.

 

[BillPA]

Sounds like you have a hacker that keeps trying to get into one of your accounts. I wish Disney would have ID and passwords for each account, rather than one for all accounts.

 

[RivShore]

Sounds like you have a hacker that keeps trying to get into one of your accounts. I wish Disney would have ID and passwords for each account, rather than one for all accounts.

Just guessing here but could it be one of you devices that keeps trying to connect and has an old password saved? With so many Disney apps on phones, tablets, and smart tv's using the same account, maybe one of them is causing it.

 

[RivShore]

To be clear, I am not in IT nor do I play one on TV.

 

[CarolynFH]

I had that happen to me twice last week, once in the evening and again late the next morning, when I was at WDW! I sent an email via the help section and got some inane answer that it might have been related to an update or something. Useless! Well, the first time I changed my password in my usual manner, but the second time I was so mad that I made it a phrase that's insulting to Disney, and I'm sure I won't forget it.

 

[Jack_Sparrow_NJ]

Sounds like you have a hacker that keeps trying to get into one of your accounts. I wish Disney would have ID and passwords for each account, rather than one for all accounts.

This was a big issue when Disney+ first launched and there were a ton of hacked accounts for sale. Yes it makes it more user friendly to have a single sign on but it would be more secure to have multiple accounts. Harder for Disney as they use email address as the primary key.

 

[Chuck S]

Had it happen a few weeks ago. Disney+ made me do a new password, which of course, also changed the password for MDE and the DVC Member site.

 

[CarolynFH]

This was a big issue when Disney+ first launched and there were a ton of hacked accounts for sale. Yes it makes it more user friendly to have a single sign on but it would be more secure to have multiple accounts. Harder for Disney as they use email address as the primary key.

Yes, I remember that - and it was only by chance that we used a different email address when we signed up for Disney+, one that wasn't linked to any of our other Disney accounts!

 

[holyrita]

I get an email from DVC every single time I log into the DVC member website, "New
Sign-in To Your Account", same computer/browser and never in a private window. No idea why but it is annoying.

 

[LadybugsMum]

I get an email from DVC every single time I log into the DVC member website, "New
Sign-in To Your Account", same computer/browser and never in a private window. No idea why but it is annoying.

Same here.

 

[CarolynFH]

I get an email from DVC every single time I log into the DVC member website, "New
Sign-in To Your Account", same computer/browser and never in a private window. No idea why but it is annoying.

Same here.

That’s a security feature they implemented several months ago. I just delete the emails - after checking to see where they say I “was.” Sometimes it’s very interesting to see where the signal that ultimately connected to Disney’s servers came from.

 

[KAT4DISNEY]

I get an email from DVC every single time I log into the DVC member website, "New
Sign-in To Your Account", same computer/browser and never in a private window. No idea why but it is annoying.

Yes, I'm afraid they didn't implement that function fully nor well.

 

[miTnosnhoJ]

I get an email from DVC every single time I log into the DVC member website, "New
Sign-in To Your Account", same computer/browser and never in a private window. No idea why but it is annoying.

Apple now lets you set up Safari where it will not allow trackers. Ever since that, Disney can't tell I've ever been there before. You can allow trackers if you want, but I am trying to live without them. To change the setting, you can click the security button at the top of your browser.
(Assuming you are on a Mac.)

 

[jbh275]

I was getting it all the time. However now they’ve linked disney +, seems to have stopped. I know they are linking the gift card website also. Hopefully this won’t cause more issues.

 

[RebelScum]

Probably at least 1 time a month it seems Disney resets my whole account. I need to create a new password because of "suspicion". That means as well all my devices with MDE and Disney+ need to be relogged in on to have them working.

Anyone else seeing this?

I have had the same issue twice in the last two months. Really annoying. Although, it makes me nervous that they are seeing suspicious and not telling me what is so suspicious!

 

[CarolynFH]

I have had the same issue twice in the last two months. Really annoying. Although, it makes me nervous that they are seeing suspicious and not telling me what is so suspicious!

Yes, that's what I said in my email to them - I want to know what was suspicious! Was it a log in from an unusual location? Too many in a short while? What?

 

[KAT4DISNEY]

Yes, that's what I said in my email to them - I want to know what was suspicious! Was it a log in from an unusual location? Too many in a short while? What?

I don't believe it's actually anything any other IT considers suspicious. Disney IT got a new setting and didn't know you didn't just set it up to send an email every time you log in. (said only 1/2 tongue in cheek).