Anyone been canceled twice and DCL shortened the rebooking window?

[FyrFtr Tony]

We were originally booked for a 5 day sailing on the Magic on March 23rd and got canceled, with the 125% DCL offered we re-booked for July 11th and paid extra for the longer 7 day trip on the Fantasy. We want to book another trip and was hoping for next summer in July for a 9 night trip (My wife is a teacher so travel dates are limited). DCL said they would refund the extra we paid for the July cancellation and we would loose the extra 25% from the March booking since the July 2021 cruise is outside the 15 month window. Anyone else get this issue? I dont expect another 25% off another booking but why refund the difference for the trip this July as well not move the 15 month window since this sailing was cancelled as well and anyone that booked this would get their 15 months. Looking to see if others ran into this.

 

[PrincessShmoo]

We were originally booked for a 5 day sailing on the Magic on March 23rd and got canceled, with the 125% DCL offered we re-booked for July 11th and paid extra for the longer 7 day trip on the Fantasy. We want to book another trip and was hoping for next summer in July for a 9 night trip (My wife is a teacher so travel dates are limited). DCL said they would refund the extra we paid for the July cancellation and we would loose the extra 25% from the March booking since the July 2021 cruise is outside the 15 month window. Anyone else get this issue? I dont expect another 25% off another booking but why refund the difference for the trip this July as well not move the 15 month window since this sailing was cancelled as well and anyone that booked this would get their 15 months. Looking to see if others ran into this.

Since the original wording said "within 15 months of original booking date" for the extra FCC, I'm thinking that's what they're going to stick with. And, if you take (or are required to take) the refund, you only get 100% of the original cruise fare booking.

 

[FyrFtr Tony]

Since the original wording said "within 15 months of original booking date" for the extra FCC, I'm thinking that's what they're going to stick with. And, if you take (or are required to take) the refund, you only get 100% of the original cruise fare booking.

I realize it said within 15 months of the original sail date, However if I moved the cruise or changed sail dates I would understand. DCL cancelled and forced the re-booking or refund. And why if I re-book would they refund the difference from the original sailing to the second one if I want to book a new cruise? Would it not make sense to just give the entire credit if I find a sailing within 15 months and less the extra 25% I got from the original booking if I go longer? To me this is all very unlike Disney. I have been cruising with them since 99 (originally booked for 98 but that got delayed due the ship being delayed). Its just confusing and I was wondering if anyone else was in the same boat(yes pun intended).

 

[PrincessShmoo]

I realize it said within 15 months of the original sail date, However if I moved the cruise or changed sail dates I would understand. DCL cancelled and forced the re-booking or refund. And why if I re-book would they refund the difference from the original sailing to the second one if I want to book a new cruise? Would it not make sense to just give the entire credit if I find a sailing within 15 months and less the extra 25% I got from the original booking if I go longer? To me this is all very unlike Disney. I have been cruising with them since 99 (originally booked for 98 but that got delayed due the ship being delayed). Its just confusing and I was wondering if anyone else was in the same boat(yes pun intended).

I'm thinking it would wind up being a bookkeeping nightmare tracking (original cruise cost) (less 25%) (15 months from from each cruise booking) (any increase in cost for subsequent cruise) (whether original booking had OBB perks, including those who still have OBC perks).

I believe that, once a second cancellation happens, they just want to wipe the booking info clean and start fresh.

 

[lanejudy]

It’s essentially “1 offer per reservation.” Since you took the offer with the first cancellation, your offer is based on that original (March) cruise even though the rebooked cruise was subsequently canceled as well. DCL rarely allows “stacking” of special offers, and it would be “stacking” if they allowed you to push that original FCC further out than 15 months. I’m sure it’s a measure to prevent abuse.

 

[Garyjames220]

So my march booking was cancelled and I changed to sept. So if that gets cancelled I have 9 months left to pick another cruise

by then my wife will be to far gone. With her pregnancy and then can’t travel with baby under 6 months

so I’ll have no choice of a future cruise. If it was 15 months again I would have had a choice. That’s poor

 

[88golf88]

I guess I just assumed you would get 15 months from the 2nd cancelled cruise...I knew we wouldn’t get an extra 25% for the 2nd cruise, but I did expect another 15 months to use it. So unless you are extremely flexible, you pretty much get one shot to use the FCC or else you’re just getting the original amount refunded. Glad I know this now and not when our rescheduled cruise gets canceled.

 

[Karin1984]

As we are still in uncharted territory, I wouldn't be surprised if this is a proccedure that can change in the future. The longer ships cannot sail, the more people will have had 2 cruises cancelled. and the less opportunities this group have to rebook and the more there is a need for a change.
If possible, I would change to a cruise you can take within your current 15-month window and then if the procedure changes, see if you can change it to a later date.

 

[FyrFtr Tony]

I'm thinking it would wind up being a bookkeeping nightmare tracking (original cruise cost) (less 25%) (15 months from from each cruise booking) (any increase in cost for subsequent cruise) (whether original booking had OBB perks, including those who still have OBC perks).

I believe that, once a second cancellation happens, they just want to wipe the booking info clean and start fresh.

It had to be moved up the chain, The difference Between the original March 2020 sailing and the July 2020 sailing was about $1000 and they wanted to refund that money then make us pay more for the other sailings we were looking at instead of using the 1000 towards the new booking. One of the supervisors agreed that refunding money then us paying Disney again for the Now March 2021 trip did not make sense and used what was needed and we already have a ship board credit waiting for us. I know this is beyond Disneys control and had I cancelled I would understand. People that this was not a rebooking on the July sailing got the 125% but those of us that it was the second (or third) cancellation not only have a smaller window to rebook but for many this was a more expensive sailing and the refund and pay more made even less sense to many from the cruise group on Facebook. By the way thank you for explaining your information and being nice. Have a Magical Day.....

 

[FyrFtr Tony]

As we are still in uncharted territory, I wouldn't be surprised if this is a proccedure that can change in the future. The longer ships cannot sail, the more people will have had 2 cruises cancelled. and the less opportunities this group have to rebook and the more there is a need for a change.
If possible, I would change to a cruise you can take within your current 15-month window and then if the procedure changes, see if you can change it to a later date.

Thank you for the advice, we have scheduling issues as my wife is a teacher and I a firefighter (we pick vacation time all at once for the next year). We booked for next March for the same itinerary that got canceled this March.

 

[FyrFtr Tony]

It’s essentially “1 offer per reservation.” Since you took the offer with the first cancellation, your offer is based on that original (March) cruise even though the rebooked cruise was subsequently canceled as well. DCL rarely allows “stacking” of special offers, and it would be “stacking” if they allowed you to push that original FCC further out than 15 months. I’m sure it’s a measure to prevent abuse.

I understand the stacking issues and time on an offer issue. The other thing that got me was Disney wanted to refund the price difference we paid from the March 2020 sailing to the July 2020. Then we would have to have paid for the difference in the price for the new cruise. WHy not just move the total from the July cruise to the new one so long as it was in the 15 month window? It didnt make sense to me.

 

[lanejudy]

The other thing that got me was Disney wanted to refund the price difference we paid from the March 2020 sailing to the July 2020.

At face - it doesn’t sound logical. Though I suspect it is due to bookkeeping, easier to trace. Can be over-ridden as you found, but may be a more complicated process hence not the standard.

 

[Garyjames220]

At face - it doesn’t sound logical. Though I suspect it is due to bookkeeping, easier to trace. Can be over-ridden as you found, but may be a more complicated process hence not the standard.

well I no other cruises lines are giving the full 125% future Cruises that are cancelled so why can’t dcl

 

[lanejudy]

well I no other cruises lines are giving the full 125% future Cruises that are cancelled so why can’t dcl

I didn't say they can't so I'm not sure why you are asking me
All I know is they apparently aren't extending the additional credit offer for a cruise which was already rebooked once with the credit.

 

[Garyjames220]

I didn't say they can't so I'm not sure why you are asking me
All I know is they apparently aren't extending the additional credit offer for a cruise which was already rebooked once with the credit.

Yeah I think that’s quite poor. Considering 6 months could have passed on a new cruise and that then gets cancelled meaning they have under 9 months to pick from