According to the members web site, today is the day you can call in for the special seating at the Disney Christmas TV taping, that's what is probably causing the problems:
How to sign up:
To register to be part of the live audience for this segment taping, call Member Services at (800) ******** beginning on Friday, Nov. 10. (When prompted, press 3 and then 3 again.) Space is limited, so Member Services will register interested Members and their parties on a first-call, first-served basis beginning on Nov. 10. Please note that, if you arrive late on the day of the taping, you may lose your spot in the viewing area.