Any recourse for us?

[Dakota731]

We booked a non stop flight on United, and they changed it to a layover landing very late. We got non refundable tickets, but wondered if since it was their change we could choose another flight? Hard with littles ones landing in the middle of the night

 

[LittleStinkerbelle]

I would contact United and see if they can put you on a flight that works better for you. While I don't have experience with United specifically, I have had this situation on other airlines and they have accommodated us.

 

[MrKnight]

Are there other direct non-stop flights available on the day of your travel? If so, I would definitely recommend that you contact United and demand that they place you on one of those non-stop flights.

If there are no other non-stop flights available, you could at least request to be placed on a layover flight that at least gets you into MCO earlier in the day.

 

[Donna3271]

This has happened to me with United. I called and stated I was missing a wedding (the actual truth). They switched me.

 

[EACarlson]

Look on the United website and figure out what flights you want to be on. Explain succinctly why it is you want to be put on those flights and usually you will be put there if there are seats available.
If they pushed the arrival time back by more than two hours than under UA's reading of DOT rules you are allowed a full refund if you'd like.
I've used this approach with other airlines and had multiple flights changed from connecting to non-stop or at better times.

 

[Dakota731]

Thanks for letting me know this! I called them and they switched me to an earlier flight with no trouble. I will definitely fly United again!

 

[Microcell]

Are there other direct non-stop flights available on the day of your travel? If so, I would definitely recommend that you contact United and demand that they place you on one of those non-stop flights.

If there are no other non-stop flights available, you could at least request to be placed on a layover flight that at least gets you into MCO earlier in the day.

I work in customer service and I would recommend asking nicely. If they can help they will, no sense in being demanding,

 

[MrKnight]

I work in customer service and I would recommend asking nicely. If they can help they will, no sense in being demanding,

Agreed and apologies if it came of that way, I have worked in the service industry myself. Definitely ask nicely! What I meant was that since the airline made the change (not the customer), IF there is another non-stop flight alternative the same day, the airline SHOULD rebook them on that flight.

 

[Dakota731]

I never knew about the two hour rule so I’m sure that’s why they accommodated us. Disboarders save the day again!!

 

[mjr0483]

I know when Southwest changes your flight there is a window for a refund or a free change to any other flight. They should accommodate you in some way.

 

[gharter]

Thanks for letting me know this! I called them and they switched me to an earlier flight with no trouble. I will definitely fly United again!

Glad it worked out for you.