Thanks everyone!
RNMOM..I am going to print you post and keep it with me for my class. Great advice...thanks.
To all those people who have deep small veins like me..have you ever had them go to the back of you hand? It works for me, but not many phlebotomists like going there. So they are determined to find a vein in my arm.
One thing I know I am going to do is LISTEN TO THE PATIENT.
I learned to draw blood on children before I ever drew on adults, and I was taught by a very experienced pediatric nurse who mostly used hand veins, so yes I've made a lot of blood draws from hand veins. Little kids generally freak out no matter what you say, but I always told older kids "This will hurt a little, but not a lot" and they usually told me afterwards "You're right, it did hurt a little, not a lot!" (Of course, occasionally they told me I was wrong too!).
I also would tell crying kids that it was OK to cry, and I assured kids who were scared (and their parents) that "It's normal to be scared, but I want you to know that this will hurt a little, not a lot. The most important thing is to hold really, really still." This was good because it gave concrete instructions to kids ("hold still") and gave them something to focus on. Again, this was older kids (like 6 and up). I would still say the same thing to younger kids, but we would have to pin them down to hold them still

, I would always explain that "We're just helping you hold still." (It's still awful, though).
Kids get really, really scared when people lie to them and tell them it's not going to hurt. So I never lie to anybody about that. (Adults either!)
I always chat people up, and it does really help. At my last job I drew a lot of blood and started a lot of IVs on adults, and many many many of them told me "Gosh, I was so nervous, but that wasn't bad at all!" Some of it was my sticking technique, but a lot of it was the chatting!
The more practice you get, the better you'll be. I have great veins so I let nursing students practice on me.

When I had to go to the Emergency Room last month a paramedic student started the IV on me and did an awesome job and I told him so.
