LynnTH
DIS Veteran
- Joined
- Jun 26, 2003
- Messages
- 3,056
I will try to make this as short as possible. We moved into a new house on August 21st. We agreed to buy the house the beginning of July. July 24th a major storm happened where our new house is and there was hail damage. We have had a bunch of houses in our cul de sac get new roofs within the past month because of this storm. We have had neighbors come by and tell us we should have our roof checked for damage also.
So, we had an adjuster come out and he said there is roof damage. So, we call our insurance company and we are told that the claim has to go through the previous owners insurance company. So, we call the previous owners and they are not being nice about this and refuse to do anything. They are saying they are not at fault and they are not liable. We are not saying they are at fault but we cannot process the claim. They said they called their insurance company and was told that they will not do anything and won't talk to us either. (not sure if they actually called or just saying that). Of course, they won't tell us who their insurance company is.
Not sure what our course of action is now. We can't file with our company - we don't know who their company is and they are being mean and nasty. Is this something that we need to get a lawyer involved in and are we really in the right here.
Any info would be great before we go further on this. Thanks.
So, we had an adjuster come out and he said there is roof damage. So, we call our insurance company and we are told that the claim has to go through the previous owners insurance company. So, we call the previous owners and they are not being nice about this and refuse to do anything. They are saying they are not at fault and they are not liable. We are not saying they are at fault but we cannot process the claim. They said they called their insurance company and was told that they will not do anything and won't talk to us either. (not sure if they actually called or just saying that). Of course, they won't tell us who their insurance company is.
Not sure what our course of action is now. We can't file with our company - we don't know who their company is and they are being mean and nasty. Is this something that we need to get a lawyer involved in and are we really in the right here.
Any info would be great before we go further on this. Thanks.