A friend and I joined at the same time...the first time she tried to cancell they frustrated her so badly that she hung up...the next time she called at 6:00am est. and was cancelled asap! When I called to cancell and the gentleman ask me my reason to do so I told him I had been on hold for 20 mins and was not happy with how hard it was to reach them..cancelled no hassle. They really did save me a bundle...one adult and one child 6 day park hopper, quick and casual dinning certificates, one lunch certificate, and disney quest admission. If the menues are correct, I will save a small fortune on food alone!!!!
Also the certificates and tickets arrived in 3 days!!! And so far no double charges on my cc!