Annuall Passholder American Idol Tour - so upset

[Maelstrom_]

I'm so upset over this annual passholder tour. I'm going to at WDW in Dec with my parents and my wife. All of us are DVC Members, and annual passholder. We go at least twice a year (this year 4 times!!). We've always had great experiences, and received good service. But this is really bothering me.

Has anybody booked the AI tour? You need to log onto the website to sign up for it, and my parents and wife were able to log in and sign up for a tour, but I was not. The reason is because my annual pass expired in October. I already renewed it, and Disney already took my money...and my new pass is going to expire in October of next year. But they only gave me a confirmation # for the renewal, so until I go to WDW in Dec I cannot log onto the website with my old annual passholder #. Long story short, I'm not allowed to book the AI tour. I have since called and called and called and called various people at WDW and everybody said that I'm out of luck. One person even said I could go do something else while the rest of my family go on the tour...

Wow, I really love how they take care of us super loyal customers!

 

[ladycop67]

Since you renewed your pass WDW can give you the new code to log onto the website. I have done this in the past.

 

[KeepSwimmingDory]

I hope you can get this worked out. Not very magical. Pixie dust for good luck in resolving this. I can't believe they would suggest you do something else while your family is on the tour. Don't give up--you'll get someone who can help you if you keep trying. ixiedust:

 

[Maelstrom_]

I spent hours on the phone with various people explaining my problem...no help at all. Bu tI just called, and took your advice, but decided to re-word my request...no mention of tours, no mention of issues...just said I want to log into the website, please give me my new number. What do you know, I got it. I'm glad I vented on here now.

 

[JaxFLBear]

All of the tours are full.

 

[Lexxiefern]

Wow that stinks! I hope you are able to sign up still for the tour.

 

[Maelstrom_]

Can't sign up now. all tours are full. When I spent hours on the phone with cast members trying to resolve it, there was still availability. Like I said, my mom, my dad, my wife all signed up. I was unable to, and I can't now because it's full. I'm just being told 'wow, that stinks, sorry we can't help you'.

 

[jcf]

All of the tours are full.

Where do you sign up and what are the dates??

 

[JaxFLBear]

Where do you sign up and what are the dates??

You register on the passholder website: disneyworld.com/passholder.

The event is on 12/14/2008. There is also a Castle tour on 12/15/2008 that's been full since it was announced.

 

[jcf]

You register on the passholder website: disneyworld.com/passholder.

The event is on 12/14/2008. There is also a Castle tour on 12/15/2008 that's been full since it was announced.

Oh, we will be there from 12/26-1/4 anything else going on that you know of

 

[JaxFLBear]

Oh, we will be there from 12/26-1/4 anything else going on that you know of

Just those plus one at DAK on 12/13/2008.

On Saturday, December 13, 2008, Grammy-nominated Disney author Greg Ehrbar will take Passholders on a fun-filled exploration of Disney holiday music from the early days to the present. Plus, you will receive VIP seats to view one of the most joyful and lively holiday musical adventures — Mickey's Jingle Jungle Parade at Disney's Animal Kingdom® Theme Park!

This one is also full.

 

[np4gp]

My husband and I are booked on the tour, but we decided we won't make it. Can I give my tour to you?? We would be happy to...

 

[AllyBri]

DH and I will be doing the Idol tour.
Really, really wanted the AK one but that was gone.
Could there be any more going on next week at WDW, between the Tours, Mousefest, sale at WOD, etc. etc. etc.