Annual Passholder question...

[Texastiger]

My husband, myself, and our two kids became annual passholders last April. We've traveled to Disney 11 times in the last 12 years. This year (April 2019-April 2020) we decided to bookend our trips, and bought annual passes to save some money. We went in April, and our plans were to travel again this April.

However, my husband died of sudden cardiac arrest the first week of January. My question is, what can we do about his Annual Pass? I know they are Non-Transferrable, but is there anything that I could do about his pass? Not sure what the standard procedure is in this situation. Also, I'm not really in the mood to plan a trip for April now. Does anyone know if there is a way to use our passes one more time at a later date, due to these circumstances?

Disney World is my little family's happy place, and I know we want to return. I'm just not sure how soon we will be up to doing it one last time without my husband.

 

[yulilin3]

I am so very sorry for your loss.
I would contact Disney and let them know the circumstances, you can email them at
Wdw.guest.communications@disneyworld.com

 

[Texastiger]

Well, earlier tonight I called the AP number and was rerouted several times to ticket information. Apparently they were having trouble with their internal system and couldn't transfer me to someone with AP. Anyway, I was told that there was nothing they could do for me, after giving me the run around for about 45 minutes. I didn't think I would be so emotional talking about some silly annual passes.

I did send an email to WDW Guest Services after the phone call though. Hopefully they will treat me a bit better and with a little more respect. It almost seemed like they thought I was trying to take advantage of the situation. That's not it at all. My annual pass was only used for 2 days since it was activated in April. My husband and kids used their passes more, since they went to the Passholder Preview of Galaxy's Edge in August. I'm not really trying to profit from this in any way. I just don't know when I'll be ready to return without my husband going with us. Plus it will probably be our last trip, since I'm a SAHM and I homeschool my kids. Future trips after our passes expire in April are not likely to be in or future.

 

[mmsportsmom]

I am so sorry for your loss. I hope Disney will give you a little extra magic and allow you to freeze your passes so you can use them when you are ready to make another trip.

 

[SCDVC2000]

I hope they freeze the pass as well so that you can enjoy it when the time is right. I couldn’t imagine the situation, I’m so sorry and will remember you and your children as I pray tonight.

 

[TinkTank01]

Oh my goodness! I’m so sorry for your loss! I hope Disney can find a workable solution that will let you use your passes at a more appropriate time. Sending you positive thoughts and prayers.

 

[elsbit]

I'm so incredibly sorry for your family's loss. I hope you get a positive answer from your email and this is one less worry you will have on your plate.

 

[fairygagamother]

I am so very sorry for you & your family. I really think they will try to help you. Talk to a supervisor if you need to. I hope you get to return another time & that it will be a healing trip for you all.

 

[Texastiger]

Thank you all for the condolences. I was contacted by guest services and they did end up extending our passes for 6 months so that we can wait to come back in early fall. I'm so grateful, because I'm in no shape right now to plan a trip for April. This will work out best for my family. So thankful for one more trip that we can take our time to plan.

 

[-_Stitch-Up-Scrump_-]

Thank you all for the condolences. I was contacted by guest services and they did end up extending our passes for 6 months so that we can wait to come back in early fall. I'm so grateful, because I'm in no shape right now to plan a trip for April. This will work out best for my family. So thankful for one more trip that we can take our time to plan.

So happy to here this! I wish you and your family the best of luck.