Annual Pass Renewal: Policy Change?

[vicki_c]

Mike got back to me in a PM, so in case he never makes it over here, he said he knows of no changes in AP renewal policies and "I would know since I work in ticketing." I would call back tomorrow.

 

[Sammie]

Currently, yes. To renew online or by phone you need to Ticket Code which the RFID passes don't have. The image sample below is what's needed to renew online. Not sure if the ability to renew online will come back as they finalize the MyMagic+ roll out or not.

It should as everything will be linked to your account, including passes. But something DVC members have to understand, when all of this is complete and even some parts now, you have to merge your accounts or none of it is going to work.

 

[yitbos96bb]

Currently, yes. To renew online or by phone you need to Ticket Code which the RFID passes don't have. The image sample below is what's needed to renew online. Not sure if the ability to renew online will come back as they finalize the MyMagic+ roll out or not.

Well that was poorly thought out... seriously, that's something someone should be fired for.

 

[lugnut33]

Wow, what MS is telling the OP is all kinds of messed up.

 

[Happy99]

if all else fails try emailing ticketing department. Takes them a few days to respond
ticket.inquiries@disneyworld.com

 

[newyorkmike]

Well if at first you don't succeed, try, try again. The third time was a charm for us this morning. I had been traveling the last few days and had been calling Member Services from the road and posting via my iphone so I was not able to gather all our info.

My dad and I called Member Services this morning armed with the website disclosure, and the info from our calls in April, a few weeks ago and the last few days with all the CMs at Member Services with whom we had discussed ticketing issues and failed to get the renewal rate for our family's recently expired Premium Annual Passes.

The CM who answered the phone easily worked through the renewal process for all of our passes. For the two passes that were now more than 30 days past the expiration date, he needed a manager but we got those at the renewal rate as well based on our having been improperly denied the renewal rate during our previous documented calls within the 30 day window.

We were given codes to present at Guest Relations that they can use to pull up the information from our passes based on today's purchase.

So the frustration and disappointment of the last 48 hours has now turned to tremendous relief.

Thank you to all who took the time to provide clarification, sound advice and links to website disclosures about the continuation of the 30 day grace period for pass renewals. It was greatly appreciated.

 

[KAT4DISNEY]

Glad that it worked out. So, the conclusion is that there was no such policy change and the previous info you received was incorrect? It sounds like that rather than them telling you they were making an exception based on all the info you provided them - and I mean more of an exception than the being past 30 days on the renewal.

 

[newyorkmike]

So, the conclusion is that there was no such policy change and the previous info you received was incorrect?

Exactly correct.