Amazon "Keep this item and receive a refund!" message

[Gr8t Fan]

Why should you get shipping refunded? That is not Amazon's policy. Shipping is usually only refunded for defective items.

OP - yes, I have had this happen three times for defective items I wanted to return.

Maybe, maybe not. We don't know what really happened.

Wowsers ! Judgmental much?

 

[mjkacmom]

Yep, one of the kids ordered a book instead of an ebook by mistake, and they let us keep it, and refunded the money. I LOVE amazon!

 

[DawnM]

This has NEVER happened to me. I order a LOT from Amazon too.

Maybe I need to order a mattress and try to return it.

JUST KIDDING!

 

[threeboysmom]

Perhaps because the "wish list" did not operate properly and if it had there would not have been anything to return?

Wait! Are you saying that when something gets ordered off a wish list, it is supposed to disappear from the wish list?

So... I'm currently buying birthday gifts for my son for next month off of his Amazon wish list. Are you telling me that he can look at his wish list at any time and KNOW which items I've already bought him??

Gosh, that's pretty lame if that's true, lol.

 

[TifffanyD]

Wait! Are you saying that when something gets ordered off a wish list, it is supposed to disappear from the wish list?

So... I'm currently buying birthday gifts for my son for next month off of his Amazon wish list. Are you telling me that he can look at his wish list at any time and KNOW which items I've already bought him??

Gosh, that's pretty lame if that's true, lol.

Yes but there is a setting in there to hide what ppl bought within like 2 months of birthday/christmas. But yes they can see if they want to by turning this setting off or by going to the "purchased" section

 

[DVCBELLE]

Wait! Are you saying that when something gets ordered off a wish list, it is supposed to disappear from the wish list?

So... I'm currently buying birthday gifts for my son for next month off of his Amazon wish list. Are you telling me that he can look at his wish list at any time and KNOW which items I've already bought him??

Gosh, that's pretty lame if that's true, lol.

Its like a baby or wedding registry - the items come off as people buy them. That's a pretty standard process.

 

[ExPirateShopGirl]

I have never been told to keep an item I tried to return.... but I did get a refund for a Kindle book I purchased one day and found my paperback copy two days later. Apparently there's a no questions asked return policy on ebooks within 7 days of purchase.

And yes, Amazon makes impulse purchases AMAZINGLY easy. There's a reason for that. I can almost smell the 100% Kona peaberry coffee beans I ordered yesterday afternoon that will be on my porch this evening...

 

[kellia]

They did the same for me when I went to return some unopened swimming goggles I had ordered for my sons.

 

[megsoro]

Having been a prime customer for five years, this happens often. Once it was a small item, probably only a few dollars, so shipping it back was too much. Another was a backpack that once again because of its bulky size (it was a hiking bag) made it cost prohibitive to ship- things like that it is probably worth it to them to just refund your money and have you keep it!

 

[April7901]

I've never had to pay return shipping to return an item to Amazon... before or after I became a Prime member.

I've also neer been told to keep an item, but I'll be looking forward to it

 

[lundve]

Happened to me - it was a smallish LEGO set $10-$15 that I bought on a lightning deal not realizing we already had that one. A pop up box told me to keep it and they would refund my credit card. I'm also a prime member.

 

[mikegood2]

Haven't had that happen! But what I have had, 5+ years ago, is an item with a defective part. They sent me out a new one and when I contacted them to find out where to send the other one, they told me just to keep it. It was a $100 eyeTV (receiver / recorder) for my computer. The defective part was the remote that I never used anyways, so I still have and use both on two different computers!

 

[threeboysmom]

Its like a baby or wedding registry - the items come off as people buy them. That's a pretty standard process.

Oh crap. Guess I won't be doing that anymore. Might as well just announce what I bought him on Facebook too, lol.

 

[Dano1182]

A few years ago I bought a copy of flags of our fathers.(great book).
The dust jacket had some minor stains on it. I emailed them and they sent me a new one and told me to donate the other one to a lbrary or school.

 

[Jankam]

Yes, I have had that too, most recently with a $6 clock. Good customer service goes a long way!

 

[Elleshoodat]

This has NEVER happened to me. I order a LOT from Amazon too.

Maybe I need to order a mattress and try to return it.

JUST KIDDING!

I know, right? I have a feeling it wouldn't have happened if I tried to return the $200 stroller I bought last year...

I have never been told to keep an item I tried to return.... but I did get a refund for a Kindle book I purchased one day and found my paperback copy two days later. Apparently there's a no questions asked return policy on ebooks within 7 days of purchase.

And yes, Amazon makes impulse purchases AMAZINGLY easy. There's a reason for that. I can almost smell the 100% Kona peaberry coffee beans I ordered yesterday afternoon that will be on my porch this evening...

That's good to know.

Yes, I have had that too, most recently with a $6 clock. Good customer service goes a long way!

Absolutely!

 

[Indy Denise]

I have never been told to keep an item I tried to return.... but I did get a refund for a Kindle book I purchased one day and found my paperback copy two days later. Apparently there's a no questions asked return policy on ebooks within 7 days of purchase.

And yes, Amazon makes impulse purchases AMAZINGLY easy. There's a reason for that. I can almost smell the 100% Kona peaberry coffee beans I ordered yesterday afternoon that will be on my porch this evening...

Gee thanks! Now I have to go to Amazon and buy more stuff ( just spent oodles there last week ) because I love those coffee beans!

I used to buy them at TJ MAxx when I was a manager..the minute they got off the truck they were mine...all mine!

 

[meg8017]

I had it happen at Christmas time. I had ordered a few things and then Amazon dropped the price 2 days later so I reordered. I did not know that they charge return shipping now. (I don't know when they started, I have never been asked to pay return shipping in the past). Well luckily one item they told me to just keep (a stuffed angry bird). I had 2 other small toys that it just wasn't worth paying to send back. Unfortunately I am stuck with duplicates now though.

 

[Ariel on Land]

yup- a package of socks that were too big.

 

[lost*in*cyberspace]

Wowsers ! Judgmental much?

Seriously? I don't set Amazon's return policies,

I'm not implying OP is not being truthful; what is true is that none of us can know what really happened here. Posting just to criticize another poster is not very helpful.