GingerBeacon
Earning My Ears
- Joined
- May 13, 2018
- Messages
- 10
I am not sure where the best place to post this is so few free to move it.
Just a quick post to say that if something is not up to standard it is always worth complaining.
In November of last year my family and I had a bad experience at a restaurant on Disney property. It was not Disney owned or operated. It was a third party.
I was having issues with them responding to my email complaints so I cc’d in Disney. At the time someone from Disney called me within an hour and pressed the third party to contact me which they did.
They also sent me an email to tell me if there was ever anything they could do to let them know.
I am in Orlando for one night for a business meeting in a few weeks. I fly in on a red eye from Vegas and fly back to the U.K. on the following day. As I am only in town for one night I just booked a room on Priceline.
As luck would happen the hotel I got was Art of Animation. As I get in so early and so late I figured I would email Disney and ask them for an early check in and late check out.
They just called me to tell me that that was no problem and that they had also put on my booking a two day park ticket and a $50 credit due to my previous issue.
What amazing service. The problem I had was in no way their fault and only resolved due to their intervention at the time.
So remember, if you have a problem put it in writing. Disney really excel at making things right!
Just a quick post to say that if something is not up to standard it is always worth complaining.
In November of last year my family and I had a bad experience at a restaurant on Disney property. It was not Disney owned or operated. It was a third party.
I was having issues with them responding to my email complaints so I cc’d in Disney. At the time someone from Disney called me within an hour and pressed the third party to contact me which they did.
They also sent me an email to tell me if there was ever anything they could do to let them know.
I am in Orlando for one night for a business meeting in a few weeks. I fly in on a red eye from Vegas and fly back to the U.K. on the following day. As I am only in town for one night I just booked a room on Priceline.
As luck would happen the hotel I got was Art of Animation. As I get in so early and so late I figured I would email Disney and ask them for an early check in and late check out.
They just called me to tell me that that was no problem and that they had also put on my booking a two day park ticket and a $50 credit due to my previous issue.
What amazing service. The problem I had was in no way their fault and only resolved due to their intervention at the time.
So remember, if you have a problem put it in writing. Disney really excel at making things right!
