Am gold but cannot book today online

[dkostel]

I went to book a cruise online, checked when the new dates came out and my gold status was listed. Went to log in today and couldn’t book. I called website assistance and they said that even though I updated my email with the My Disney service and it works on WDW, DL, DVC, d23 & shop Disney their system doesn’t get updated and suggested I use prior log in. That didn’t work either. How can they still be this bad ? Not sure how I would’ve known since it appears that I can log into the website, and could book a more current cruise.

 

[AquaDame]

Please tell me they didn't get off the phone until you had it resolved..?

Unfortunately no way to know until these releases happen. Could you use the login for someone else in your party that has the same status...? This happened to me years ago and for that cruise I had to use my husbands and sorted it out later with their IT.

 

[dkostel]

Thanks, still on the line. They are blaming Marvel, which I haven’t purchased from in 5+ years.

 

[Electron_si]

We’ve been having recent login issues with DVC that have affected all of our other Disney systems recently too. It’s very frustrating

 

[DCLMP]

I'm pearl and have never been able to see prices until it opens to public. I've never called to get it fixed because I'm not interested in booking anything far in advance. I have been able to check in early which isn't really a perk because I'm going to get boarding group 2 regardless.

 

[ladyofthetramp]

This happened to us when we went from gold to platinum. I called and just booked over the phone. Not sure if dcl IT did anything for me-I did speak to them, but it hasn't been an issue since.

 

[dkostel]

I'm on day 2 of the saga - he assured me yesterday that it would be ready to go this morning (and it was late by the time we got off of the phone) so I decided to book this morning. But nope, still cannot book (and I'm DVC so should be able to book today regardless of castaway cay club status), so I am on the phone going on 1.5 hours.
Updated - got through & booked with a very nice, helpful cast member.