Disney changed it to make money. They went with 3 "stroller" rental companies that can use the bell services. They are charging these companies for this privilege also. The others now have to arrange times to meet you for your delivery and pick up. I used them and it was pretty simple. We chose the time, they were there waiting for us and the same when we went home. Makes some an inconvenience but Baby Wheels Orlando has it down to a science now. We have used them twice and our family has used them also. Depends on what you want out of your vacation. They also throw in a little something special for the kids too.