Thanks, @linzjane88, for taking the time to post your recent upgrade experiences. It helps so much to hear recent reports. To that last exact point, I'll take the opportunity to say that choosing WHERE to upgrade should not be based on previous results, good or poor. Over the course of many years of keeping track of ticket issues, I can say that every location has its share of good results -AND- tales of "horror." In point of fact, one or two of the more recent reports of REALLY poor (scary bad) service from ticketing CMs came from the MK! The CMs who happen to be working at any location are absolutely THE reason for the quality of service rendered. And, the staff of CMs located at any location can change all the time. (ALL the time.) Consider that personnel reassignments, vacation schedules, retirements, new recruits, lunch or dinner breaks, "coffee break" schedules, or even just "having a bad day" (or various combinations of the above) can all figure into which CMs you might encounter on any given day, at any given time, and at any given location. So, of any criteria used for attempting a "good outcome" when upgrading, choosing by "location" is the more chancy.