All About TICKETS & Upgrades

Discussion in 'Theme Parks Attractions and Strategies' started by Robo, Jan 10, 2017.

  1. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    Thanks, @linzjane88, for taking the time to post your recent upgrade experiences. It helps so much to hear recent reports.

    To that last exact point, I'll take the opportunity to say that choosing WHERE to upgrade should not be based
    on previous results, good or poor.
    Over the course of many years of keeping track of ticket issues,
    I can say that every location has its share of good results -AND- tales of "horror."
    In point of fact, one or two of the more recent reports of REALLY poor (scary bad) service from ticketing CMs came from the MK!

    The CMs who happen to be working at any location are absolutely THE reason for the quality of service rendered.
    And, the staff of CMs located at any location can change all the time. (ALL the time.)
    Consider that personnel reassignments, vacation schedules, retirements, new recruits, lunch or dinner breaks, "coffee break" schedules, or even just "having a bad day" (or various combinations of the above) can all figure into which CMs you might encounter on any given day, at any given time, and at any given location.
    So, of any criteria used for attempting a "good outcome" when upgrading, choosing by "location" is the more chancy.
     
    Last edited: Feb 6, 2019
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  2. creativeamanda

    creativeamanda DIS Veteran

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    Just wanted to make certain I am correct about this--it's been a long time since I upgraded tickets. I have 7 Day Park Hopper Plus Tickets as part of my package for the summer. I should be able to upgrade to AP. If I've used a day of the Water Parks, then I have to upgrade to Platinum Plus, correct?
     
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  4. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    1. Yes.
    2. Correct.
     
  5. succorso1

    succorso1 Earning My Ears

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    Hey all, I purchased our child ticket using airmiles as I had some left over. We received a card (like a visa card) that says Exchange Certificate. It says on the card to redeem at one of the ticket sale locations at the theme parks. I was hoping for an actual ticket, but oh well. So if that is the case, how am I supposed to select my FP+ times 60 days in advance? Or am I out of luck. I wish I had of checked this before I purchased it, I never use airmiles for anything so thought it was a good way to save some money, but now I may be regretting it :(.

    Thanks for any help
     
  6. creativeamanda

    creativeamanda DIS Veteran

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    Thank you!!! As always, your answer is very clear!
     
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  7. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    First, try entering the number on that card into your MDX account (in the tickets area.)
    -If that does't work-
    Then, try talking to AirMiles to get a ticket number, then enter that number into your MDX account (in the tickets area.)
    -If that does't work-
    Then, try talking to WDW ticketing to get a ticket number, then enter that number into your MDX account (in the tickets area.)

    WDW Ticketing: (407) 566-4985 (option 5)
    Hours: 8:30am-4:30pm ET Mon-Sat
    -or-
    Email ticket.inquiries@disneyworld.com
     
  8. succorso1

    succorso1 Earning My Ears

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    OK, was thinking of calling WDW, but thought I would ask here first in case anyone knew. Thanks for the info!
     
  9. pixiesnake

    pixiesnake Mouseketeer

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    My sister and niece purchased 3 day hopper tickets for $380.26 each. They will be using them February 25-28. A couple of days after they bought their tickets Disney released a Four Park Magic Value Ticket that is one day in each park without park hopping for $362.10. If they want to, is it possible to switch their ticket to this? If it can be done, can it be done beforehand or only when we get there? Thanks for any help you can offer.
     
  10. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    It is "officially" not allowed to "downgrade" (trade to a ticket that costs less than the one you already have.)

    However, it never hurts to "ask nicely" for what you'd like.
    Before using the current ticket, go to a WDW Guest Relations and ask if there can be a trade made for the tickets wanted.

    One of three things might happen.
    1- They might allow the trade, but no refund will be given.
    -or-
    2- They might allow the trade, and a refund of the difference might be given on a Disney gift card.
    -or-
    3- They might not allow the trade.
     
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  11. pixiesnake

    pixiesnake Mouseketeer

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    Thanks so much for taking the time to reply. We’ll see what they say when we get there. Not a big deal if they won’t let us.
     
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  12. succorso1

    succorso1 Earning My Ears

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    I tried the number on the certificate on the MDE account like you suggested and it worked...should have tried that originally...thanks for your help!
     
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  13. mmouse50

    mmouse50 DIS Veteran

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    If you have a ticket that is connected to participating in a Wide World Sports event can it be upgraded to annual pass while you are there for competition?
     
  14. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    It depends on the ticket.
    If it is highly discounted, it is likely non-upgradable.
    But, you can always go to any Guest Relations and ask.
     
  15. DisDadDVC

    DisDadDVC DIS Veteran

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    I think I know the answer to this, but I want to be 100% sure:

    1) Buy a physical 7 day ticket (plastic). Add this to your account assigned to Person #1
    2) Buy an electronic 3 day ticket and link it to Person #1
    3) Transfer the 7 day ticket to Person #2 that has a magic band (but no physical ticket). Note, the physical card is still listed as belonging to Person #1 under "Magic Bands and Cards"

    When that 7 day plastic ticket is scanned at the park entrance, which Person will have their park ticket activated? Person #1 or Person #2? What about for FP?
     
  16. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    1) & 2) OK.
    3) Whether a person has a MB or a Plastic Ticket, (or both) it ONLY matters to which PERSON ("profile") a ticket is assigned.
    A person can have as many tickets in his/her profile as they want.
    And, if a given ticket has not yet been USED ("accessed" to enter a park) inside a given profile,
    it can still be transferred to another guest's profile.
    4) Whichever person scanned the ticket and used a finger-scan at that time.
    When a plastic ticket is assigned to a person's MDX profile, that hard ticket (plastic) can either be left ACTIVE in MDX
    -or- that hard ticket (plastic) can be DEACTIVATED in MDX.
    5) FP's can be booked in advance for the number of days that any given person
    has valid ticket days connected to his/her profile.
    Make sure that a ticket is correctly assigned to any given person (and, in some cases, "PRIORITIZED") BEFORE that person enters a park.
     
    Last edited: Feb 9, 2019
  17. DisDadDVC

    DisDadDVC DIS Veteran

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    Sorry to be dense....to be clear, for 4) the ID# of the plastic ticket is assigned to Person #1 in their MDX profile (and active), but the entitlements were moved to Person #2. In my example, if Person #1 used the hard plastic ticket (orig from a 7 day) to enter the park, would it activate the 3 day ticket on Person #1s MDX profile? In other words, is a plastic ticket just a magic band?
     
  18. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    Plastic tickets and MBs are interchangeable for park entry use and FP use once a ticket (ticket number) has been assigned to MDX.
    But, Theme Park Tickets are kind of "wild" in that they are not actually "attached to" anyone until a person USES that
    ticket at a park gate and that person's finger-scan is (automatically) attached to that ticket.
    After that happens, that ticket is "locked to" that person (MDX profile) and can no longer be transferred to someone else.
    This is why it is so important to KNOW BEFORE a guest goes to a park gate exactly
    WHICH ticket is PRIORITIZED (set to the highest priority in MDX) in that person's MDX account.

    If a ticket is not assigned to an MDX account, it can still be used via the original plastic card
    by the first person who scans-in with it.
     
  19. PedsRN88

    PedsRN88 Earning My Ears

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    My husband and I each have 2 2 day park hopper tickets while my daughter only has 1 2 day park hopper. What is the easiest way to get her another 2 day ticket (doesn’t have to be park hopper as we won’t park hop everyday) and make sure they get used correctly when we park hop and when we don’t? Thanks!
     
  20. buyerbrad

    buyerbrad Mouseketeer

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    I have a 5 day Canadian Resident Ticket I purchased through Airmiles that must be first used by September 27. We are not going to December now. Will I be able to use the “value” of the ticket to get a 4-day pass or will I have to pay the difference to make it a useable 5 day pass?

    Also, if you have 5 day ticket, but are only able to go to the park 4 days, can you use 2 days of value to park hop on the same day?
     
  21. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    A. What is your purpose of needing two separate 2-day tickets?
    Are you all going on two separate trips to WDW?

    B. Regardless, the easiest way to buy a 2-day ticket is to order it from WDW on-line or over the phone.
    C. BEFORE you go to a park gate, stop at any Guest Relations or ticket booth and have the CM set the PRIORITY of the tickets in your daughter's MDX account so that the ticket that she wants to use NEXT is set to the highest priority.
     

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