Alex and Ani???

[snwwht]

Wish I had come here before spending almost an hour trying to climb the ranks at Diney Store customer service just now. Was told the exact same thing,husband was on the phone with UPS who is not happy that Disney is trying to imply that an investigation is needed as they can tell the package never left the warehouse. IMO the bracelet was oversold .She kept insisting on refunding me,I kept refusing asking why would they refund me before their "investigation" was complete?I was told several different things before today including that they were closed for 4 days due to weather and "just behind". I am finding this far from magical,if they made a mistake and oversold they should inform people and give them the option of being on a wait list of sorts until they "find" more. If a batch is lost or misplaced in the warehouse,let people know and decide themselves if they want to wait it out. I spent a long time like everyone else trying to buy the bracelet and do not appreciate the way this is being handled.

 

[n2mm]

This info is on Facebook too now. The dvc group. Folks are getting refunds and it sounds like the shipment is either lost or they were oversold. Not happy.

 

[lovin'fl]

I suspected they oversold. Pretty ticked as it was for my DD's 16th birthday. They day they sold them I was trying to buy and had trouble with the website. By the time I got through to buy, it said they were on backorder. So so mad!!!

 

[CMouser]

I called UPS today and they said they never received shipment. Called Disney guest services and she said they have an investigation into their whereabouts. She refunded my card (didn't request but she said they had to). Then she said if they find them (guess there were a a lot) they will ship out for free. Please post if you have received this refund and told this news.

I was told the same thing. I checked on this through Disney early in the process and the cm kept saying it was shipped but I did not believe it. Poor customer service . They should be able to 'magically'make more lol

 

[GAN]

Maybe they can convince Alex and Ani to stamp out a few more of those logos and attach them to a bracelet. This could be more their issue than an actual Disney issue. Of course, if they oversold them and then ship what they owe -now that isn't a very "limited" release!

 

[CMouser]

I decided to check my tracking info one last time and lo and behold it is in transit now from Tennessee so maybe there is hope .

 

[Snowman1613]

Don't bother looking on the DVC Disney Vacation Club Members Facebook site. They just took the post diwnfor the secind time.

 

[disfanforlife]

I called Disney store today and they told me that they are looking into it. That I should give it 24-48 hours, there was no mention of a refund to me.

 

[n2mm]

Don't bother looking on the DVC Disney Vacation Club Members Facebook site. They just took the post diwnfor the secind time.

Yep, just saw that.

 

[tinkerjlee]

I too called the Disney Store Customer service today inquiring why my bracelet hasn't been shipped out yet even though a shipping label was created on 3/2. The response I got was "We are currently unable to obtain your order status from our warehouse." Um, really? She offered me a refund and to cancel the order, but I told her no. I don't want a refund or to cancel my order. I want the bracelet!!!! I asked if she could tell me if it was on back order, she "wasn't able to give me that information." Were anymore shipments of the bracelet coming in? Nope, she wasn't able to answer that either. So basically, I am confused and now in limbo as to whether or not this bracelet is going to "magically get shipped out or even show up." I am so disappointed in how this whole Alex and Ani LTO DVC bracelet was handled. I wish Disney would just please tell me and all the other people out there that took a good chunk of their time out to try to order this bracelet with the DVC website crashing the truth on what really happened.

 

[MarkW]

We had the same problem. It looks like now the item is finally in transit. They also gave me a full refund and also a $10 Disneystore.com gift card for the trouble. They did not cancel the order and said to keep the bracelet if I get it.

 

[n2mm]

Just checked my tracking and it's finally updated and moving. Says it's due to arrive on Thursday.

 

[tinkerjlee]

Just checked my tracking and it's finally updated and moving. Says it's due to arrive on Thursday.

For giggles and kicks I just checked my tracking and the bracelet is in transit and says the same that it will arrive on Thursday. Unbelievable! Like what happened here????? After getting the runaround earlier today and no resolution to my question or concern, now the bracelet is in transit????

 

[AllyBri]

just received a call the braclets will be here on thursday. That is the latest.

 

[minniqt7]

Yes I saw the same last night... shipped....now in Memphis due to arrive Thursday. We'll see..... Keep u updated. Crazy!!!!!

 

[lovin'fl]

Mine also said that last night (shipped from Memphis and due to arrive on Thur) but then this morning I received a quantum view notice saying that there is a delay and it's taken the arrival date off and shipped off. So I went back and checked the original that, last night, said it was shipped and due to arrive Thur...and that's back to now saying it hasn't shipped. You guys might want to re-check.

 

[Dawn68PA]

I got an email from UPS this morning saying weather has delayed my shipment

 

[disfanforlife]

Mine also said that last night (shipped from Memphis and due to arrive on Thur) but then this morning I received a quantum view notice saying that there is a delay and it's taken the arrival date off and shipped off. So I went back and checked the original that, last night, said it was shipped and due to arrive Thur...and that's back to now saying it hasn't shipped. You guys might want to re-check.

Your right mine says the same thing now too.

 

[Luv2trav]

Mine is in Memphis TN and I am sure it's due to weather. I work for FedEx and I guessed they were having the same issues we were/are having. They should have been able to at least tell us that vs not knowing where it was. Oh well crossing my fingers it comes soon.

 

[Luv2trav]

I just got an email from UPS updating the delay. They were asked by disneystore.com to update us. My guess this was UPS's fault for not informing their customer of the shipping delays due to weather. Mine is supposed to arriver Thurs.