Alamo questions

[Disney st8 of mind]

We are picking up our car at MCO and I've read of people getting a car upgrade just because it was parked in the aisle they were supposed to pick from. My question is ... how do the gate people know they didn't go to another aisle to get their car? I'm just afraid that if we happen to pick out a car that is above the class we paid for we might get accused of trying to pull a fast one on them.
Also, when we rented last year we were given two keys for the car, but they are on the same ring. Doesn't that defeat the purpose of having an extra key? Are we allowed to cut them apart or something?

 

[HelenParr]

Both good questions that I have also wondered to myself.

On the upgrade due to misplaced car in the aisle, that has happened to us twice (rare, but it does happen) and each time the fullsize (correct) class price was honored for what should have been a premium or luxury car. My guess has been that the driver codes some info back to the "system" when he/she parks it so the car with that swipe code is reclassified (unless, until they move it to the correct area). My "plan" if the price had changed at the gate was going to "it was in the full size aisle"...but never needed to discuss it.

On the keys -- we have more often been given one key (now a FOB actually) --but sometimes the two attached as you have noted. There must be a way to detach them without breaking the wire ring -- but I have not spent much time figuring out what that is. Hoping someone else here knows!

 

[Disney st8 of mind]

Thanks for your input. I'm surprised with all the views that I've only recieved one response! Where's gmeh1 when you need them?

 

[gmeh1]

Both good questions that I have also wondered to myself.

On the upgrade due to misplaced car in the aisle, that has happened to us twice (rare, but it does happen) and each time the fullsize (correct) class price was honored for what should have been a premium or luxury car. My guess has been that the driver codes some info back to the "system" when he/she parks it so the car with that swipe code is reclassified (unless, until they move it to the correct area). My "plan" if the price had changed at the gate was going to "it was in the full size aisle"...but never needed to discuss it.

On the keys -- we have more often been given one key (now a FOB actually) --but sometimes the two attached as you have noted. There must be a way to detach them without breaking the wire ring -- but I have not spent much time figuring out what that is. Hoping someone else here knows!

No, no one codes anything to anywhere, they are instructed where to park the vehicle. Sometimes mistakes happen. It is always best to ask before you drive off (I know I have said it is not necessary in the past, but, I have changed that position since we have new a new driving company).
You cannot separate the keys, they, for whatever reason, are supposed to stay together. Much easier to keep them together than try to inventory over 30,000 keys. You are not given the keys, they need to be in the vehicle, sometimes renters decide to separate them and manage to lose the second set and that can cost you approx. 250.00. Sooooo, if you should ever get a car with just one set, let them know at the exit booth so they can mark your reservation in the system.

 

[gmeh1]

We are picking up our car at MCO and I've read of people getting a car upgrade just because it was parked in the aisle they were supposed to pick from. My question is ... how do the gate people know they didn't go to another aisle to get their car? I'm just afraid that if we happen to pick out a car that is above the class we paid for we might get accused of trying to pull a fast one on them.
Also, when we rented last year we were given two keys for the car, but they are on the same ring. Doesn't that defeat the purpose of having an extra key? Are we allowed to cut them apart or something?

They know what is supposed to be going out as "upgrades" for free. We never accuse anyone of pulling a fast one. It is best to ask at the garage booth, that way, all bases are covered.
Youi are not allowed to cut the keys apart. Read my response to the other poster.

 

[gmeh1]

Thanks for your input. I'm surprised with all the views that I've only recieved one response! Where's gmeh1 when you need them?

She is working and having a life.

 

[sarmat1]

Youi are not allowed to cut the keys apart. Read my response to the other poster.

What is the point of giving two keys if they have to always stay together?

 

[gmeh1]

What is the point of giving two keys if they have to always stay together?

I think my answer covered that.

 

[Shagley]

What is the point of giving two keys if they have to always stay together?

I don't get this either ! Usually the point of having two sets of keys is so you have a backup set in case you lose one set. If you are given two sets of keys, but they are on the same ring and must stay together - if you misplace it, you have lost both sets of keys instead of just one. Why bother to give two sets of keys if they have to stay together?

 

[gmeh1]

I don't get this either ! Usually the point of having two sets of keys is so you have a backup set in case you lose one set. If you are given two sets of keys, but they are on the same ring and must stay together - if you misplace it, you have lost both sets of keys instead of just one. Why bother to give two sets of keys if they have to stay together?

Because to inventory 30k sets of keys would be a nightmare and we do resell the cars. While it does not make a lot of sense, that is the way it is. We have 30k in Orlando alone and not all our cars stay in Orlando and some of the cars come from different states. Doing anything else would be a nightmare and would deprive the next owner of two sets of keys.

 

[MAYNARDS99]

Check your key set carefully. Sometimes you can remove the fob, or extract the emergency key on keyless ignition cars. Then you don't have to carry all of that. Many times you can take off the rental car agency identity tag, every bit helps.

 

[gmeh1]

Check your key set carefully. Sometimes you can remove the fob, or extract the emergency key on keyless ignition cars. Then you don't have to carry all of that. Many times you can take off the rental car agency identity tag, every bit helps.

Please, don't dismember the keys. We need that ID tag and the key kept in one place. If you lose those keys you will pay for them, btw. Hint, If your car does not come with two keys, let the exit agent know so they can mark it on your reservation so you won't be charged for it.

 

[Carina]

She is working and having a life.

You're a girl.

I imagine 99% of the posters as women, but I totally thought you were male!... not that it matters..lol

 

[MAYNARDS99]

gm...

Of course you have to reassemble them before turning the vehicle in!

 

[gmeh1]

gm...

Of course you have to reassemble them before turning the vehicle in!

Of course and you also need to have all the parts, which, believe it or not, get lost at a rapid rate. And, you need something to attach them together again.

 

[gmeh1]

You're a girl.

I imagine 99% of the posters as women, but I totally thought you were male!... not that it matters..lol

LOL, yes, I am a girl, have been one all my long life.

 

[Gina-Gina-Bo-Bina]

gmeh1....just wanted to offer up a huge thank you for your excellent contributions to this board. You never hesitate to chip in with information on car rentals, and I hope you know how much its appreciated by so many of us.

We are renting again from Alamo this August and your updates are (for a second time) proving to be exceedingly helpful .

 

[MrsDoubtfire]

@ GMEH1 - I second what Gina said ! Part of the reason that I rent from Alamo is your feedback. I also thought you were a male - not that it ever mattered, and I have no clue why I even thought that. You ROCK and so does your info ! TY as always

 

[keishashadow]

I don't get this either ! Usually the point of having two sets of keys is so you have a backup set in case you lose one set. If you are given two sets of keys, but they are on the same ring and must stay together - if you misplace it, you have lost both sets of keys instead of just one. Why bother to give two sets of keys if they have to stay together?

I understand the simplicity/convenience for alamo to keep both keys on same ring due to resale but have thought the same thing when i've seen duplicates on the fob: if i lose them i'll get stuck paying for 2 pricey keys.

 

[gmeh1]

I understand the simplicity/convenience for alamo to keep both keys on same ring due to resale but have thought the same thing when i've seen duplicates on the fob: if i lose them i'll get stuck paying for 2 pricey keys.

Nope, you would only pay for one "pricey key". But, if there were two and you separated them and lost one, you would pay for one.

This rule goes for National and Enterprise too, since we do share cars. Have a great day!!!