We used the kiosk in Aug. and it was really easy. I had gone on to pre-register our basic information so we just had to complete the rental. We probably took 10 min. and were on our way. Just make sure you have your license out, any coupons, and the kiosk receipt to hand in at the window on the way out of the garage. Once you are done at the kiosk just go to the aisle for the type of car you are renting and away you go.