You're lucky. I checked on the member website, and didn't see my reservation, so I called today, and guess what?! My reservation was cancelled due to "system error"

What IS that? Anyway, my one bedroom at AKV during the food and wine festival is GONE! It totally ruined my day, and MS response?? "You got your points back." Excuse me, but that isn't the problem!! I am calling tomorrow to speak to a supervisor, because I want a better explanation than what I got.