Last year I had a 4 night CL stay & only 1 night was the sofa bed opened without our having to call to get it done. Even the afternoon that I called to remind them, it wasn't done. It was a late night for us, we went to Daytona and didn't want to come home to an unopened bed...but still, it was not done. DSis opened it herself, it was 11:00 pm!
I did complain, but was given an excuse about different shifts of people getting the message. It didn't ruin our vacation, but it wasn't what we expected.
Bobbi