Originally posted by lat
Why do you say AKL blew away BC at the concierge level?
How was the bus service while you were there?
The AKL bus service was excellent with only one trip that felt too long and that was Disney Westside. We were going to Disney Quest and the bust stopped at Typhoon lagoon and Downtown Disney Marketplace first....
As for concierge... I guess the "main thing" is the lounge. I adore the AKL lounge, I love how it overlooks the lobby and it is huge and airy and open. It is a treat to go up there, a wonderful place to start your day, a wonderful place to end your day with a nice dessert.
At BC the lounge is a little tiny room and although it is pretty it is not anywhere you want to spend time in... we ate and got out, and more often then not we just picked up a drink or a snack and took it with us.
It closes occasionally for them to change the food service or vacuum.. where at AKL you can always go up, any time of the day and have a drink and sit down (even if there is no food)
One day at BC Noel went to get a coke and was taking forever to come back to the room... eventually I went to check on her and she was just standing waiting outside these big closed double doors to the lounge. It was another 15 minutes before she could go in... I felt sorry for her , she said "Mom I tried to open the doors and they told me NO! and to wait"
I found the lounge staff are much friendlier at AKL... they acknowledge you as you arrive or depart whereas at BC they seemed to keep their heads down and avoid eye contact. AKL staff would always greet Noel by name and have a little chat with her. They gave the kids puzzles and things to color and at BC I saw no interaction with the kids at all.
Our room at BC was such a long walk from the lounge... down a long long hallway, with no windows just a real long boring walk.
At AKL the walk is glorious... the lobby is breathtaking and the halls have big picture windows overlooking the savana and there are displays of African art throughout the hotel.
The food offerings were just as good at each hotel... BC with more traditional foods like fish and chips and corndogs and AKL with more exotic foods like beef and shrimp satay.. etc.. the desserts were better at BC.. AKL has cut back their dessert selection since I was last there... BC had the best carrot cake
The rooms were the same size at each resort and the housekeeping was excellent in both places. We enjoyed our view of the giraffes at AKL more than our view of the boardwalk from BC.
The whole feel of the AKL screams "deluxe"
the lobby, the restaurants, the rooms and hallways... at BC the lobby was very small and really nothing special, I could have been a moderate hotel.. I just didn't get that awed feeling, also the restaurants were ho hum, as the staff as well.
At AKL you can participate in the sunrise safari and they really treat you well.. at BC they have nothing special for concierge guests.
The itinerary planning at BC this year was outstanding and we were spoiled with concierge gifts in the room all week.
AKL Itinerary planning last summer was also very good and both stays we received a gift of a hand carved giraffe in our room.
These are just my personal feelings comparing AKL to BC, others may LOVE BC and think I'm nuts.
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