On the better trips, after walking a half mile to the busses, we wait 20-30 minutes for others to fill the bus before departing the airport. Busses stop at several different resorts dropping off guests, and it takes a while to unloading luggage at each site, especially when we are on late flights after work (everyone has to retrieve and transport their own luggage after 10 or 11 pm). We do like the video, but it only plays about half the trips. Several times we waited over an hour between arriving at the DME kiosk and departing the airport.
The final trip, my husband's reservation couldn't be found. We had confirmation numbers and paperwork, but thet still wouldn't let him board the bus. Over 45 minutes with two different people at the kiosk insisting the reservation must have been changed (it wasn't) before moving us to the end of the supervisor's line. He found it (name and number were all correct) and let us enter without offering so much as a 'sorry for the delay'. Then, we waited forever for the bus to load and were the 4th drop off. We landed at 10:30pm and reached the hotel to check-in after 1am. 2 1/2 hours! We won't risk beginning our vacation that way again.
Fortunately the typical Magical Express experience is not quite that bad, but Lyft consistently gets us to the hotel 30-60 minutes faster than even our best DME trips.