I did something against my better judgement......on 9/5 I deposited my payroll check into the ATM. I knew there would be a hold but it didn't state how long. I called the bank on the 6th when I saw the hold. I was told the hold would drop off that night at midnight for the funds to be available. Ok, cool because I had a couple of bills that were do to come out and I knew I planned to use my debit over the weekend. So I didn't check my account all weekend but used my debit card a lot, grocery shopping, DD7 had a birthday so we had a party, gas etc. I purposely do not have a savings linked up to my checking because I am not that disciplined and a saving acct would = spending account. So, I have money in an online acct for savings.
Anyway, I checked the account yesterday and lo and behold the hold is still there and now my account has less in it than what's outstanding. I called the bank and explained what the last CS person had told me. This CS apologized and told me that maybe the other transactions wouldn't post. But if they did to call back and they would have the fees reversed. Aggravated but at least satisfied by that answer, I hung up. This morning I check the acct. and it is $390 in the neg.!!!!
The hold for over $1200 is still there until tonight at midnight. Of course they paid the checks first in the large sums and then processed all my debits after! so, $280 is fee charges. I called today and the cs person kept trying to tell me that I should have known there was a hold because the ATM let me know. I answered that I did know there was a hold but called to find out how long the hold was for since the ATM didn't tell me that. And if I had been told the correct info, I would have acted accordingly. Used my CC instead or not spent as much or transferred money from my savings. Whatever. I would not purposely have messed up my account when I know the funds are planning to clear. So, she said she needed to see who I spoke to and then come back and tell me something. She came back and told me that they will reversed the funds (like it's a favor to me) but remember that there is a hold put on checks that are not wachovia. I explained once again that the hold was not the issue, it was the misinformation I was given that caused a problem! Then she told me that I stilll had $110 pending and if they came through tonight then I would be charged additional fees. I said even if the funds will be there at midnight. I was told yes because I made the debits previously. I told her that I would just be calling back tomorrow to get those fees reversed as well!
Anyway, I checked the account yesterday and lo and behold the hold is still there and now my account has less in it than what's outstanding. I called the bank and explained what the last CS person had told me. This CS apologized and told me that maybe the other transactions wouldn't post. But if they did to call back and they would have the fees reversed. Aggravated but at least satisfied by that answer, I hung up. This morning I check the acct. and it is $390 in the neg.!!!!
The hold for over $1200 is still there until tonight at midnight. Of course they paid the checks first in the large sums and then processed all my debits after! so, $280 is fee charges. I called today and the cs person kept trying to tell me that I should have known there was a hold because the ATM let me know. I answered that I did know there was a hold but called to find out how long the hold was for since the ATM didn't tell me that. And if I had been told the correct info, I would have acted accordingly. Used my CC instead or not spent as much or transferred money from my savings. Whatever. I would not purposely have messed up my account when I know the funds are planning to clear. So, she said she needed to see who I spoke to and then come back and tell me something. She came back and told me that they will reversed the funds (like it's a favor to me) but remember that there is a hold put on checks that are not wachovia. I explained once again that the hold was not the issue, it was the misinformation I was given that caused a problem! Then she told me that I stilll had $110 pending and if they came through tonight then I would be charged additional fees. I said even if the funds will be there at midnight. I was told yes because I made the debits previously. I told her that I would just be calling back tomorrow to get those fees reversed as well!
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I agree with the poster about CU's we tend to be alot more understanding to the "member" then the bank is to the "customer" see if you can find a good one near you also check into direct deposit with your work too! Good Luck!!