Adr's ?? Cancelled if you change Agents??

[square pond]

If you have a room only with a disney travel agent and they have already made all your reservations for you.....what happens if you switch to a package with aaa. Do they cancel all your ressies??? Thanks for any insight on this.

 

[tjmouse]

If they used the 180+10 to make your ADR's under your current reservation number and you cancel that reservation, then yes, I believe your ADR's get cancelled as well. That's how it was with the 90+10 rule. This may have changed when it became 180, but I haven't seen any confirmation, so I would stay on the safe side and say that they would be cancelled.

 

[InstImpres]

If I understand your question, you are not just switching agents but switching agencies. Most likely, if the agent made your ADR's they will cancel them. Sorry

 

[zagafi]

If they used the 180+10 to make your ADR's under your current reservation number and you cancel that reservation, then yes, I believe your ADR's get cancelled as well. That's how it was with the 90+10 rule. This may have changed when it became 180, but I haven't seen any confirmation, so I would stay on the safe side and say that they would be cancelled.

According to three separate CM's, no they do not automatically cancel because they two are not "linked". Now, the individual agent may go and cancel them, but it's not an automatic thing.

 

[ga9497]

Yes if you switch agencies the agent that booked your ADR's (at least any that I know) will cancel them. The travel agents do not getting any commission on booking dining for you. Most do it as part of their service

 

[DisneyGeek2000]

Yes if you switch agencies the agent that booked your ADR's (at least any that I know) will cancel them. The travel agents do not getting any commission on booking dining for you. Most do it as part of their service

When the 90+10 (now 180+10) first came out, the rumor was that since you had to provide your room ressie number to prove you had a ressie in order to book the +10, word was that if your room ressie was cancelled, the Disney computers automatically cancelled the ADR's; in other words, they were linked. I have not found this to be the case.

Why would a travel agent call and cancel an ADR????? That would be extremely bad customer service. If a TA did that to me, I would tell everyone never to use that agent.

Michael

 

[ga9497]

When the 90+10 (now 180+10) first came out, the rumor was that since you had to provide your room ressie number to prove you had a ressie in order to book the +10, word was that if your room ressie was cancelled, the Disney computers automatically cancelled the ADR's; in other words, they were linked. I have not found this to be the case.

Why would a travel agent call and cancel an ADR????? That would be extremely bad customer service. If a TA did that to me, I would tell everyone never to use that agent.

Michael

Michael the original poster is asking if the ADR's would be cancelled if they SWITCHED TRAVEL AGENCIES. Why would any travel agent keep the ADR's intact if the person is taking their business elsewhere?

 

[srfrgrl07]

Maybe because it takes time to cancel the ADRs and time is money that needs to be recouped since that person took their money elsewhere.

 

[DisneyGeek2000]

Michael the original poster is asking if the ADR's would be cancelled if they SWITCHED TRAVEL AGENCIES. Why would any travel agent keep the ADR's intact if the person is taking their business elsewhere?

Why would they take the time to cancel the ADR's and risk alienating someone and everyone they know who could refer business to them? I can hear it now "don't use xyz travel agency, I had booked with them, but when I switched to another agency, they went and cancelled all of my dining reservations! I had to call and make all new ones - and couldn't get many of the ones that I had before - I'll never use them again."

A TA making a dining reservation for a client is a free service - it doesn't cost the client anything, and it only costs the agent their time, and they don't make a dime from it - BUT IT IS GOOD CUSTOMER SERVICE!

Imagine booking your trip with AAA to get a good rate, and the AAA TA made many of your ADR's for you - one of the better AAA TA's. Now, you notice that MouseSavers announced a great Disney deal, that for some reason, you can only get by calling Disney directly. So you call Disney, make the cheaper ressie, and then call AAA and cancel - so you are really happy - you just saved yourself a ton of money! Does the AAA TA (the one that offered the free service to begin with, as good customer service) think "I'll show them! I have all of their ADR numbers, let me call and cancel them..."

I don't think so.

Michael

 

[ga9497]

Makes sense

 

[Conkozan]

I do not think I have ever seen a discount released by Disney that a Travel Agent could not book. If you remember one, can you please refresh my memory?

At the very least, someone switching agencys and wishing to keep their ADR's should pay a service fee to the agent that booked the ADR's. The reason they did so was because they would be compensated for this service with the commission recieved from the room booking. Since the comission is now going to another agency, they will not get paid for any of the trip planning done (and this could have been more than ADR's). I feel a service fee should be paid.

IMHO

 

[Lewisc]

Only a AAA TA can add MYW Dining to a AAA discounted room rate.

Disneygeek--TA's aren't making ADR reservations out of charity. It's a service to their customers not former customers. If you buy something like a TV that came with a "free stand" you can't return the TV for a refund unless you also return the "free stand".

I think it's rude to expect a TA who got up at the crack of dawn to book a hard to get reservation NOT to cancel the ADR when you decide not to use them.

I do not think I have ever seen a discount released by Disney that a Travel Agent could not book. If you remember one, can you please refresh my memory?

 

[DisneyGeek2000]

Disneygeek--TA's aren't making ADR reservations out of charity. It's a service to their customers not former customers. If you buy something like a TV that came with a "free stand" you can't return the TV for a refund unless you also return the "free stand".

I think it's rude to expect a TA who got up at the crack of dawn to book a hard to get reservation NOT to cancel the ADR when you decide not to use them.

I am a TA, and I know why I make ADR's for my clients - its to make them happy, keep them coming back for more, and to make them refer their friends to me. If for some reason, a client cancels their ressies with me, I would never dream of calling disney dining and cancelling their ADR's - thats like pouring salt into an open wound.

I also prepare custom itineraries, send business cards and refrigerator magnets, sometimes tote bags, park maps, etc - and guess what? if a client cancels, I don't ask them to send those things back because that would be bad for business.

I guess in my mind, good Disney-style customer service is my number one priority, not being vindictive with a client who cancelled...

I know there are many TA's on these boards, let me ask you - if a client cancels a ressie with you, and you have made ADR's for them, is it a matter of standard practice to call and cancel their ADR's?

Michael

 

[fjga]

I also prepare custom itineraries, send business cards and refrigerator magnets, sometimes tote bags, park maps, etc - and guess what? if a client cancels, I don't ask them to send those things back because that would be bad for business.

I don't ask for these things back either. It is just a given that it is sent to anyone that books a vacation with us.

I guess in my mind, good Disney-style customer service is my number one priority, not being vindictive with a client who cancelled...

I don't think it is being vindictive at all. It is just a given with us, and we make it clear from the beginning, that if the room is cancelled anything associated with it will also be cancelled

I know there are many TA's on these boards, let me ask you - if a client cancels a ressie with you, and you have made ADR's for them, is it a matter of standard practice to call and cancel their ADR's?

Yes it is a standard practice with us to cancel anything associated with the reservation if the room is cancelled. Most of the time the people don't tell you why they cancelled. It has happened a few times when someone cancels with us and then I read on here that they rebooked with AAA because they wanted the dining plan and not room only. Sometimes you can tell the person is the same by their logon, or things they say in the post

We are also assuming that the original poster is cancelling because they are getting a better deal at AAA but we do not know that for sure

 

[Conkozan]

Only a AAA TA can add MYW Dining to a AAA discounted room rate..

Yes, but that is with an agency, AAA.

Disney Geek said:

Imagine booking your trip with AAA to get a good rate, and the AAA TA made many of your ADR's for you - one of the better AAA TA's. Now, you notice that MouseSavers announced a great Disney deal, that for some reason, you can only get by calling Disney directly...

I was asking when one of these was released since I did not remember it.

 

[DisneyGeek2000]

I was asking when one of these was released since I did not remember it.

Sorry, it should have been reversed:

It should read:

"Imagine booking your trip with a Disney specialist agency a good rate, and the TA made many of your ADR's for you - one of the better TA's. Now, you decide that you want to add the dining plan, and only AAA can get you a discount with the dining plan, so you switch to AAA......"

...but that isn't my point. Great customer service is my point.

Maybe I just have a unrealistic view of great customer service, and I should take the time out of my busy schedule from my paying clients to call and cancel any ADR's that I made for clients that cancel their ressies.... ;-)

fjga, if you have made it clear from the beginning that these would be cancelled if the ressies were cancelled, that is your perogative, at least the client knows up front. The same goes for service fees or cancellation fees - if stated up front, there is nothing wrong with them.

The OP, in stating "If you have a room only with a disney travel agent and they have already made all your reservations for you.....what happens if you switch to a package with aaa. Do they cancel all your ressies??? Thanks for any insight on this." - it apparently wasn't clear to them up front what would happen. Cancelling their ADR's in this situation, IMHO, would be poor customer service.

Michael