ADR window opened this morning... ISSUES

[hvanes]

I made a few ADRs on the app early this morning with no problem. We will be in MK on my daughter's birthday, so I tried to get a breakfast ADR at CRT but there was nothing available. An hour later after the kids were gone to school, I went on my laptop to look around. I was able to get (I thought) a reservation for lunch, so I snagged it.

As I clicked the confirmation button, I noticed it had switched my date back to Feb. 1 -- TODAY!! I had to call to cancel it. I was told by the (very understanding) CM that the system was down due to "enhancements" and she could not cancel it for me, but to keep calling every hour. In the meantime, I was able to go on the website via my laptop and find several breakfast options on my daughter's birthday after all, so I reserved one and made sure the date was correct. It had again reverted to today's date! After a little more messing around, I got a 10:00 ADR for dd's actual birthday.

I then called again to try to cancel today's lunch.
CM: I hate to tell you this, but you couldn't have made any ADRs today because our system is down and nothing is happening.
Me: I hope that's not true, because I made 6 reservations this morning and have confirmation emails for all of them.
CM (doubtful and snippy): Well.... I don't know how that can be. I guess you just got lucky.

I was again told to "call back in an hour". So frustrating!

Ultimately I'm wondering why the app availability differed from the website...? Do I have these reservations, or not?? And I am really, really hoping I don't get charged $235 for a lunch today that I obviously cannot attend.

 

[holden]

That IS frustrating! I'd keep calling until you get someone who can help you.

 

[Jenny Sanders]

I am having all kinds of issues with MDE...I can't make any dining reservations or check park hours. I keep getting the Stitch page...

 

[hvanes]

Ten hours and 6 phone calls later, the system was up and I was finally able to be refunded for the CRT "accidental" reservation. All the ADRs I made early this morning (which the second CM told me I had not made) are in the system too.

I was telling my sister-in-law about my Feb. 1 ADR fiasco today. Her extended family is going over Easter, and she was in charge of making their group plans. She told me that the same thing happened to her. The CM who helped refund my payment also said that it happens frequently. Maybe the "enhancements" made today were to help avoid those mix-ups.

All's well that ends well!