Account Activity

[Dizzy4Dizney]

Has anyone requested a report of their account activity? I know they don't send one automatically, but can you request one????

 

[Sims]

Yes you can request one, and you have to get one if you are selling any of your contracts. Member services should be able to give you the phone number for account activity requests.

 

[Dean]

They are very difficult to use and read. Good luck.

 

[Richyams]

Understatement of the year:

They are very difficult to use and read.

I am real good with numbers, real, real good. I can understand anything. I glance at computer programs or just see bad results and have an uncanny ability to see errors and problems. I really love spreadsheets and numbers.

I own two contracts, both at OKW. I had a problem with lost points from canceling and rescheduling a vacation twice.....many here remember my recent 'found' points.

I spent a full day and many hours on the phone and MANY faxes back and fourth. I would mark up this "point sctivity" sheet, show them where they were wrong, they would come back and show me why I was wrong, back and forth all day long....this was the second day, this was the day that I figured that this "point activity" sheet would show them that they lost 270 of my points.

At the end of this grueling day, the result(that I vehemently disagreed with) I was wrong and had 270 less points.

A year later I was calling for something and offhandidly had them check my point total....I thought I had no points and would be recieving my next allotment, 430 - 15 I had borrowed on Sept 1.

They told me that I had borrowed 15 from next year but had 270 current use year points that I needed to use or bank right away.....I had completely forgotten about that awful ordeal when they lost my points, it was the number, 270, that rang like a bell inside my head. I was right all along, I knew I was, there computer system caught up and replaced my points.

The worst part of that point activity sheet is that they don't understand it either.

 

[ncligs]

Rich is right

.........don't even attempt to understand the printout that DVC sends to you when you request one.

 

[Dizzy4Dizney]

I have a spreadsheet that jives to what they told me the other day. I'll just make sure I check it every now and then and put it in a vault!

 

[JVL1018]

Yes you can get the Point activity sheet..be prepared, like others have said! LOL
I figured it out, but it took a few different colored highlighters ( to help me mark and keep track) and some quality time before I did!

 

[DVC-Don]

I called to bank some points this winter. MS offered to send a statement and I did not even ask. It was Greek to me.