? about Gymboree

[huey duey & luey]

I went to Gymboree today to exchange a pair of shorts my son recieved as a gift. I was getting the same exact shorts in a different size. I had a gift receipt. When I went to the cashier she wanted to charge me $11 more because the shorts were purchased using a coupon. I thought that was ridiculous. I could understand if I was trying to buy a different item it was just a different size. I told the woman that I couldn't understand that, and wasn't that the point of having a gift receipt. The cashier said that sometimes it is better not to have a gift receipt . So she finally agreed to an even exchange when I told her to give me the shorts back, and I would be back in to exchange them without the receipt. Does anyone else find this policy stupid. I shop alot in Gymboree (for myself and gifts) and this really annoyed me
Tara
Edited for corrections especially receipt which I spelled wrong everytime

 

[Rachie0507]

that does seem really strange. I love Gymboree and have always found their associates really helpful. I'm glad it worked out for you though.

 

[KirstenB]

This does sound weird. It's not like the coupon changed the shorts in any way, bizarre.

 

[Disney Enthusiast]

I've exchanged many times w/ a receipt that had gymbucks or coupons and never had that problem. I think she was misinformed and incorrect and you hopefully would have gotten another response from another associate. Sorry you had such an ordeal w/ her. That is a very weird policy.

 

[MosMom]

The associate was wrong. The item was most likely purchased with Gymbucks and when you purchase a DIFFERENT item then you lose the Gymbucks value. However, you were exchanging the same item for a different size and they simply should have checked the receipt and swapped them out for you. That goes for anything you exchanging for only size.

 

[huey duey & luey]

The associate was wrong. The item was most likely purchased with Gymbucks and when you purchase a DIFFERENT item then you lose the Gymbucks value. However, you were exchanging the same item for a different size and they simply should have checked the receipt and swapped them out for you. That goes for anything you exchanging for only size.

Thanks at least I know I wasnt a B**** for no reason