Aaaaarrrrggghhh ! Can Virgin do this ?

[EllieJ]

I am totally at the end of my tether !

Had m+m economy flights booked at the 11 month booking window for this July, nice window seats selected etc. etc.

I saw early January excellent m+m premium economy prices so called the Flying Club , was quoted the price difference from when i booked originally to the price the flights were that day and gave my credit card details.

The website on our booking showed our new seats in PE , however when our credit card came through there was no payment going out to Virgin .

We hadn't received any new E Tickets either , so I called to query it .
i was assured all was well and ticketing usually takes a while.

Still heard nothing , several calls and emails later I still didn't get anywhere .

Today a 'team leader' spoke to me and said there was a problem with the ticket pricing and the amount i paid was only for one way .

i argued the fact that the price was on the M+M website and it was a return fee but she wasn't having any of it & i had basically 2 options to either stump up the rest odf the cash or revert to our original booking .

i chose the latter reluctantly after getting nowhere .

I then went on to ckeck our seat allocation and she had ever so nicely sat us all together on two rows of four in line with the toiets !!!!


I felt i would explode !!!!

There are no decent seats left at all ...

Just feel really badly let down and none of this has been my fault , i have been the one doing the chasing all the time at my cost & wasted time (And believe me there has been heaps of that waiting on there automated lines !)

Really don't know what to do .

Just feel rubbish now ....

 

[alibeau]

I have a pal who booked some flights over the phone (not with VA) and when the tickets arrived they were for the wrong destination. After a lot of hassle and worry for her, it was finally sorted when she requested copies of the phone conversation she originally had when booking the flights.

Would you know if your call would have been recorded? Is this something the FC would possibly do? Worth a try?

Hope you managed to get things sorted

Ali

 

[orangetiggs]

Those seats arent guarenteed anyway so you can change them at check in either online 24hours before, twilight check in the night before or on the day of departure

No seat requests are guarenteed due to aircraft and operational changes, they always hold a certain amount for check in anyway so dont worry

 

[orangetiggs]

All virgins calls are recorded, used to work for them so you can if you know the time and dates request them to listen to the calls

 

[EllieJ]

Thanks for that ,

I have emailed them asking about the calls recording ..

Really can't spend any more time on the phone ...

 

[flortlebap]

Be prepared to have your emails ignored - Virgin have been appalling with me. I've given up.

 

[wildwood]

Unfortunatly not all calls are recorded as mine was not when I had all the trouble booking my flights using my free vouchers , I reserved flights for direct to Orlando for my family for certain dates in august and when I phoned to confrim them the lady had entered one date on the system that was three weeks later then my requested dates , but told me I had the dates I requested . 3 days on the phone for many hours talking to all maner of people and after requesting my phone call they said they did not have my call recorded the lady who took my reservation even admitted that it was here mistake and she never follwed procedure there was nothing they could do for me as there where no seats for my route using a free voucher . I have now got to fly into Orlando but home from newyork and I have had to buy flights down to newyork to get home .

I have really lost faith in virgin and there customer services .

 

[WiganTony]

Be prepared to have your emails ignored - Virgin have been appalling with me. I've given up.

I'm sure I've seen a post somewhere that suggested complaining on their facebook page which seemed to get some action - may be worth a try?

 

[heatherbelle]

They also monitor the dibb website and send you PM's.

 

[flortlebap]

I'm sure I've seen a post somewhere that suggested complaining on their facebook page which seemed to get some action - may be worth a try?

Really?! Wow, thanks - I'll take a look