AAA agent troubles...

[jaycns]

Okay...I am one of those obsessive planners. I will admit that straight out. I had a very hard time giving up the control of my ressie to anyone to begin with. However, I told myself that for all of the money I would be saving (substantial) it would be worth any extra phone calls I would have to make.

So...I sign up for my AAA membership and get the phone number for our local AAA agency. I call in and ask for their Disney vacation planner.... I get connected to *name changed* Marah who helps me book our upcoming Disney vacations. I was a very easy sell. I was looking to book two Disney vacations over the upcoming year. Both of them 8 days each at deluxe resorts at the concierge level...so these were not cheap trips (not that it should matter if they were, but we are talking substantial amounts of money here).

I was very clear on telling her what I wanted. No trip insurance. That I would need a non smoking room guaranteed for medical reasons. And I gave her a request view wise (savanna view at AKL and MK view at CR). That was it. I also asked that my son's birthday and our anniversary be noted on the ressie they applied to.

She had no trouble booking the AKL vacation, called me told me that it was a deluxe concierge for the dates I wanted with the dining plan and told me she relayed the non smoking request and the savanna view request. OKAY..one down.

She was having trouble finding the CR atrium club room. She couldn't find an opening. After her trying for over a week she was finally able to book one. Got our dates. Got the dining plan. She said she put in the non smoking request and the Magic Kingdom view request. OKAY...we are set.

Or so I thought. Today I get the paper work in the mail. Ummm....well....GRRRR!!!!!!!

AKL ressie- NO mention what so ever of non smoking (not even just a request vs. a guarantee which they will do for medical reasons). No savanna view room request. The only thing in the notes is my son's birthday (our anniversary is also missing).

CR ressie- No mention again of the non smoking (a BIG deal for us...a HUGE deal with my son's asthma). No MK room request.

So, I call her today and ask her to add the non smoking necessity to the request and make sure it came through as a guarantee because we simply have no choice. We cannot stay in a smoking room. "Disney doesn't do that". ???????? They just did it for me less then a month ago when I called to reserve these same rooms myself. GRRRR. Also, she told me she would be able to add the room request closer to our vacation dates? WTFlip??!!!

I then broach the whole insurance topic to which she tries to say I told her okay on. I know I never did that. We have NEVER purchased trip insurance. EVER. We don't do it (to each his own...we simply do not do it). I know I was crystal clear when I told her what I was looking for and I know I told her we did not need insurance on the quote. I guess I only assumed (my bad) that she didn't put it on the final package. She NEVER said that she did. Turns out she had....on both of them.


I am so mad at myself for going through AAA. We have had great experiences with Expedia in the past (for our cruises). We have had great experiences with me taking charge of our travel plans. But for the large monetary difference (and we are talking hundreds on each reservation) I thought it was a good thing to go with AAA.

SO....here comes the question part...what would you do? Are there any AAA agents here on the DIS who might want me to transfer these reservations to them and would be willing to make sure our requests acutally appear on the ressies? Does anyone on the DIS have a recommendation of good AAA agents? Can I even transfer between agencies? I don't want to cancel and lose the discounts.

However, I simply am not going to deal with sub standard service...and this is what I am getting. I want someone who actually relays my requests and someone who knows at least something about WDW. I am going to be complaining to the agency tomorrow (I last spoke with her at closing time today).

My bad for assuming I could find a reliable agent locally. Any advice at this point would be very helpful.

And yes, I know I need to calm down It is only a vacation and those should not be stressful. However, I have this thing about spending thousands of dollars with somebody who has repeatedly messed up and has no desire to try and rectify it (in other words, fix the insurance somehow...I know Disney won't refund it, but I didn't request it so the agency better suck that cost up AND easier to fix but important to me also, GET MY REQUESTS RIGHT!).

Sorry. I needed to vent. Thank you! And I would appreciate some advice.

THANKS!

**EDITED to add that I called in earlier today to add another day on to my AKL ressie...then the paperwork for what was already in arrived and I called back. This whole thing is giving me a headache.**

UPDATE on page 4!!

 

[CarolA]

Are you booking a package or just the room? If you are booking the room Disney can book the AAA discount can't they? (Just noticed the dining plan, never mind!)

I would call back, ask for a manager and then CANCEL! If you don't get a response here post on the codes boards,there is an AAA TA on there.

 

[nbodyhome]

You can get guaranteed non-smoking if you are asthmatic or allergic.

It is very possible that the agent isn't a Disney specialist per se (i.e. - they may do Disney, but they also may do other things). What you've said is problematic is very basic items as far as requests and no insurance.

 

[jaycns]

You can get guaranteed non-smoking if you are asthmatic or allergic.

It is very possible that the agent isn't a Disney specialist per se (i.e. - they may do Disney, but they also may do other things). What you've said is problematic is very basic items as far as requests and no insurance.

I think that is what has me so upset. I only had very basic requests (which I have never myself had trouble relaying to Disney on my own behalf). I didn't even expect her to contact special services about clean bedding. I was going to have the concierge handle that for me before arrival.

I am just upset because I feel like our family is spending too much money for us to have to stress about minor points. I am sitting here wondering what I should do and feeling "over a barrel". If I cancel with AAA we would lose over $1000 (if you combine the non refundable insurance I never asked for, the fee to cancel a ressie with AAA, the cost of the AAA membership I purchased solely for the purpose of securing a travel discount and the loss of the AAA discount rate on the package). I obviously don't want to lose that much money. It would be money well spent on Disney souvenirs, tours and La Nouba.

I am also the kind of person who losing money will bug. And it will pester me to no end until I know our requests are in correctly with Disney.

In any case I have located the Travel Agency Managers information for the AAA branch I went through. I guess a call and letter are in order.

I just wish I had not ever booked through AAA. Then I wouldn't know what I was missing money wise and I wouldn't have to deal with this headache.

And you are right, maybe she doesn't know very much about Disney. I should have proactively triple checked that before I ever booked through her. That part is solely my own fault. Buyer beware and all of that.

 

[jaycns]

Are you booking a package or just the room? If you are booking the room Disney can book the AAA discount can't they? (Just noticed the dining plan, never mind!)

I would call back, ask for a manager and then CANCEL! If you don't get a response here post on the codes boards,there is an AAA TA on there.

I would love a PM with the user name of that AAA agent if possible. I know it's not their mess to clean up...but I would love some advice. And if at all possible, I would love to transfer my reservations within the AAA system to someone who is knowledgeable about Disney. THANKS!!

 

[princesstigerlilly]

Please don't take offense to this While I can understand your frustration, I'm not 100% certian you got sub standard service as much as you got a TA that misunderstood you. Your TA booked your first ressie right away, and worked more than a week to get your CR atrium club room, that right there shows me she had your booking on her front page, doing what she could for you. She was interested in giving you good service.

As a former TA, I have been in situations where a hotel will tell a guest they will CONFIRM a nonsmoking room (or bedding type), but in reality it's on request. Did you give your TA the opportunity to see if she can get the same guarntee you did for the nonsmoking room? If you have that in writing from when you first booked the trip on your own, you could pass that on to her and she'd have something to show to Disney. Or even if you have the name of the agent that told you you could be guarnteed the nonsmoking room that might help your TA out. FWIW, my nephew is highly allergic to cigarette smoke, so I know how important a nonsmoking room is.

I am not sure what a AAA itin looks like nowadays. In my experience sometimes the room requests are not printed, but in the record (computer) nonetheless. Did your TA not request these things at all? Or did she tell you she did but they were not on the itinerary?

As far as the insurance goes, can she not back that out now? That is something that can easily be corrected, unless you have already paid for it (that might make it more tricky). If you have paid your deposit, your TA should have sent you and invoice for the trip with all sums/fees/cancellations/etc on it. If she didn't and charged your CC a nonrefundable insurance then her office needs to eat the cost. If she did send you something with it on there and you missed it, and approved her deposit, then I think that is your mistake for not reading what she sent you first. Even if you told her not to have it on there, and she added it, if you gave the thumbs up after seeing it in writing, I think the responsibility is yours.

Of all the things that got lost/mishandeled/misunderstood with your ressies, the thing that would concern me most would be that a TA charged my CC for something without my okay (meaning she didn't show you an invoice or give you a total before charging your CC)--that would make me dump the agent. It seems as if everything else can be fixed, she really did work on your trips, and I'd let her fix them.

I know you are upset and I hope you feel better soon

 

[Dznypal]

when we planned out last family trip a few years ago to Hawaii (16 people total!!!)

AAA automatically the insurance!!!! and for 16 it was quite a bit--I suppose with that many people we should have taken it but my mom didnt really want to and they were paying for the trip!!!

I just called and told the agent we didnt want the insurance and to take it off. I heard they get a pretty good commission if they sell insurance to me insurance is such a racket!!! and then it only covers certain things if you're sick you need to see your dr and have them fill out a form!!!

Good luck

 

[Gillian]

For my AAA reservation (midatlantic) I had to sign & fax something about the insurance, around the time of final payment.

I also had to confirm my email confirmation before the CC was put through.

It sounds like your agent is trying. Sometimes when I am told that something "isn't done" by Disney or whomever, when I know it is, I'll just say, "can you please double check on that for me," and explain why it's so important.

 

[CarolA]

I would love a PM with the user name of that AAA agent if possible. I know it's not their mess to clean up...but I would love some advice. And if at all possible, I would love to transfer my reservations within the AAA system to someone who is knowledgeable about Disney. THANKS!!

Sorry, I don't have it. Your story reminds me of why I won't use AAA so I have never needed the TAs name. If AAA ever read this board they might see that those so called "experts" are LOSERS and costing them money.

WHen ou call the manager tell her you want a FULL refund and nothing else is acceptable since the confirmations are not what you requested to be booked.

 

[Fionasmommy]

What a hassle!!! I'm sorry you had such a bad experience. It sounds like it's the agent more than AAA as a whole, but I completely understand how one agent can sour the entire experience for you.

I use an AAA agent who is also a veteran DIS'er and she is absolutely fantastic. I'm a home-based TA myself but I still book through her because she's so wonderful. She always goes the extra mile for me, and I'd trust her with anything. It can be really hit or miss with AAA - you MUST have a Disney savvy AAA agent or it's a real gamble. I always tell people to ask around on the DIS before booking with the local AAA office. Lots of us here use AAA and have had wonderful experiences. You don't have to book with your local office! I don't and I think it's even easier this way!

Anyway, OP, I hope you're able to get this all sorted out. The trip insurance should absolutely be cancelled at no expense to you, and I'd recommend changing agents as well.

 

[seashoreCM]

Next time use a brick and mortar travel agency. If you are lucky, AAA has one of those near you.

This way you can see the reservation details on paper before you authorize any payment.

In your case the insurance might still be disputable using your credit card company but most likely the airfare is still non-refundable.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

 

[princesstigerlilly]

Next time use a brick and mortar travel agency. If you are lucky, AAA has one of those near you.

This way you can see the reservation details on paper before you authorize any payment.

In your case the insurance might still be disputable using your credit card company but most likely the airfare is still non-refundable.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

She should have been shown this via fax or e-mail before anything had been charged. It shouldn't matter if it was an online agency or someone she spoke with over the phone. She said she had success before booking cruises with Expedia, and having just done that myself (priced it online, booked it on the phone, no less), I saw everything in an e-mail before I paid for it.

A good consumer reads what they are paying for before they pay for it

 

[Kayleebug]

I too am an obsessive vacation planner and recently booked through AAA to save a little money. I requested that we were in a non-smoking room in certain buildings. When I received my confirmation in the mail, none of the requests were on it. It was after their AAA offices had closed, so I called Disney myself and explained the situation. They added the requests onto my reservation w/o me having to go through AAA. It was absolutely no problem, and I was happy because I knew that it had been taken care of. Hope this info helps!!

 

[VacationDad]

Is it really cheaper booking a WDW vacation through AAA, and if so, how much cheaper?

Thanks.

 

[jaycns]

Please don't take offense to this While I can understand your frustration, I'm not 100% certian you got sub standard service as much as you got a TA that misunderstood you. Your TA booked your first ressie right away, and worked more than a week to get your CR atrium club room, that right there shows me she had your booking on her front page, doing what she could for you. She was interested in giving you good service.

YES, she keep trying back (at my request I might add, if she wanted the booking, she was going to have to be able to secure the trip we wanted). I appreciate the effort. For that I would cut her some slack...if her mistake with the insurance was not right now adding up to hundreds of dollars out of my pocket (travel insurance on two separate trips).

As a former TA, I have been in situations where a hotel will tell a guest they will CONFIRM a nonsmoking room (or bedding type), but in reality it's on request. Did you give your TA the opportunity to see if she can get the same guarntee you did for the nonsmoking room? If you have that in writing from when you first booked the trip on your own, you could pass that on to her and she'd have something to show to Disney. Or even if you have the name of the agent that told you you could be guarnteed the nonsmoking room that might help your TA out. FWIW, my nephew is highly allergic to cigarette smoke, so I know how important a nonsmoking room is.

Disney does guarantee non smoking rooms for medical reasons only. And we have a true medical need. I have never before been unable to have that as guarantee due to the medical necessity. I did explain this to her. I asked her to call back this afternoon upon seeing it was not listed. She said she did and it was not possible. I asked her to call a third time as it was a make it or break it point to me. She said she did call (for the third time) this afternoon and Disney still didn't guarantee anything so she offered me the option to drive to the office and she would dial in for me to speak to them myself (this is a 50 minute drive for me ONE WAY). YES...I can and will do it if needed...but this is a VERY simple request with Disney (one I have made at least 7 times in the past 7 years and NEVER had a problem securing). She should be proactively doing so on my behalf. SHE is the travel professional making money off of this booking. It is her job to know how to deal with the companies she books for. Thank goodness I know about it for my own son's sake...but it is not acceptable she is unable to do something so simple.

I am not sure what a AAA itin looks like nowadays. In my experience sometimes the room requests are not printed, but in the record (computer) nonetheless. Did your TA not request these things at all? Or did she tell you she did but they were not on the itinerary?

She sent both a AAA receipt type itinerary and a copy of the Disney one. The only request printed is on the first ressie and it lists my son's birthday...so yes, the requests print, but no...she didn't request anything but the birthday OR (I am willing to give the benefit of the doubt) Disney dropped the ball on it...however upon being told that the requests I had asked for were missing she should have apologized and proactively gotten to the bottom of it. When I informed her they were missing she was not helpful. Her answer was not for her to try again. It was for me to come in and get them added (why didn't she tell me that in the first place if it was needed...but why on earth would it be needed??!). I asked her to call them please. I waited for her return call. She did call me back and her response was still that I would have to come in to have them added. I should not have to go over and over and over it with her. Actually, she should have double checked the ressies herself to make sure they were correct. She is the professional here.

A client makes a simple request. You relay it. The company goofs up, you assure them that it will be taken care of and then you make sure it gets done. You don't tell them to wait until closer to travel time and then come in and you will let them talk to Disney and get it taken care of. It's her job. I don't think it's too much to ask that my reservations be in order. I would be remiss if I just "let it slide" and then complained later. I would have understood her fixing it today. There is no reason on earth why our view requests could not be added today other then laziness or she was too busy or she was having a bad day or whatever....it is NEVER okay to answer the client to wait a few months and then come in. These requests are SIMPLE. COMMON requests. Two request per ressie (non smoking and view). And two special occasions to note. That should not be outside of the capabilities of a travel agent. Also, non smoking was not even noted on my ressie. NOT EVEN NOTED AS A REQUEST...let alone the guarantee I need!! UGH.

As far as the insurance goes, can she not back that out now? That is something that can easily be corrected, unless you have already paid for it (that might make it more tricky). If you have paid your deposit, your TA should have sent you and invoice for the trip with all sums/fees/cancellations/etc on it. If she didn't and charged your CC a nonrefundable insurance then her office needs to eat the cost. If she did send you something with it on there and you missed it, and approved her deposit, then I think that is your mistake for not reading what she sent you first. Even if you told her not to have it on there, and she added it, if you gave the thumbs up after seeing it in writing, I think the responsibility is yours.

I had not seen any paper work before giving her the go ahead. I booked over the phone (something I have done many times with Disney directly, Expedia and other travel agencies and never had a problem with) so nothing was in writing before I put the deposit down. She read back what my trip was and NEVER even said a peep about trip insurance. I think it is a LARGE misunderstanding if I clearly say that NO trip insurance is needed and she adds it anyway. Then for her to say "I will see if Disney will take it off at this point but it is non refundable and I thought you wanted it"....ummm....not good enough lady. I am completely clear I asked for no insurance. Our family travels often and I always decline insurance. Had she asked me if I wanted travel insurance I would have said no. She should have asked me at the very least before adding it to the trip. And on top of that, I am clear about the fact that I did tell her I was not interested in trip insurance. Today was the first time I saw anything in writing. Paperwork for both trips arrived in the same envelope. I double checked everything and then called immediately when I saw inaccuracies.

Of all the things that got lost/mishandeled/misunderstood with your ressies, the thing that would concern me most would be that a TA charged my CC for something without my okay (meaning she didn't show you an invoice or give you a total before charging your CC)--that would make me dump the agent. It seems as if everything else can be fixed, she really did work on your trips, and I'd let her fix them.

My credit card has only been charged a deposit on each ressie thus far. However, the papers clearly read that trip insurance has been added to the ressie. I never gave the okay for that. It also states that trip insurance is not refundable.

I would have been okay with letting her fix it up until the final call today. During the second call I was basically told it's non refundable but I will try again *sigh...on her part* and that if I wanted those requests added I could come in and she would call Disney and I could talk to them. That is a poor attitude in my estimation. I had simple requests. Common requests. And if they were too much for her, she should have said so in the first place BEFORE I let her charge my credit card. Everything was "no problem". Then my money is down and I subject to cancellation fees and now everything is too much to get changed. Even though, it is NOT a change. It was requested to begin with.

I know you are upset and I hope you feel better soon

Thank you!! I hope I figure it out soon. I am not good at having something bugging me and being able to put it aside. I didn't mean to sound as if I were being pushy in my response. I just wanted to clarify the situation. And I am sorry I was not more clear to begin with. I typed that first post when I was pretty fired up.

Last note, had she told me initially she had a problem getting my requests secured I would not have booked through her. She did in fact tell me that it was taken care of the day I put the deposit down (both times once for each ressie). It was then she should have indicated she was unable to get a medical need guarenteed or enter the requests I asked be noted on the reservation.

Sorry. I just get upset thinking about it. But I am not upset with you! Thanks for the well wish and your insights!

 

[Fionasmommy]

Next time use a brick and mortar travel agency. If you are lucky, AAA has one of those near you.

This way you can see the reservation details on paper before you authorize any payment.

That's what she did, she used her local AAA office. All AAA offices are "brick and mortar" travel agencies. You don't have to go in, though. Most will take phone bookings as well, both local and out of state.

I book with AAA Mid-Atlantic, whose office is in Maryland. I wish I was lucky enough for them to be my local agency because the service is outstanding! My TA doesn't add on insurance, she asked me once and remembers that we don't want it on any of our trips. She always sends me an AAA itinerary and a WDW confirmation. The WDW confirmation looks just like what see when you retrieve an online booking. The AAA itinerary shows our package components, all of our requests, the total price, deposit paid and total remaining. I have to sign the AAA itinerary and return it to her, approving everything on it. So, I do get a chance to see everything before it's authorized.

She also gives me the price comparison - AAA price vs. WDW price, before I book so there's no question of the AAA rate being applied.

Is it really cheaper booking a WDW vacation through AAA, and if so, how much cheaper?

Thanks.

AAA rate is 10-15% off rack room rates, depending on season.

 

[jaycns]

Is it really cheaper booking a WDW vacation through AAA, and if so, how much cheaper?

Thanks.

In the case of our vacations? It was hundreds of dollars on each vacation. I would imagine you save less on value resorts as they cost less to begin with. If you do book with AAA I suggest finding one who knows Disney! Learn from my mistakes!

 

[Ilovestitch]

Next time you could ask the agent to just hold the package (Disney will usually let you hold it for two weeks) and ask her to fax or mail you the confirmation so you can go over it first and make sure everything's perfect before booking. Although if you have a good agent, you shouldn't have to do that.

Also, Disney will automatically add on the insurance and the agent has to remove or tell Disney to remove it. I think what happens a lot of times is an inexperienced agent won't realize it's on there when booking. Not that it's an excuse, but I think that's what happens.

When the agent sent you the invoice to sign you have to initial "insurance accepted" or "insurance declined". I would tell the agent you are not signing any paperwork until it is corrected.

 

[jaycns]

I never saw anything in writing until she sent the reciept today nor did I sign anything (even yet). I did however give my credit card number over the phone and authorize charges to be made based on her spoken quote to me (which did not include trip insurance).

 

[princesstigerlilly]

YES, she keep trying back (at my request I might add, if she wanted the booking, she was going to have to be able to secure the trip we wanted). I appreciate the effort. For that I would cut her some slack...if her mistake with the insurance was not right now adding up to hundreds of dollars out of my pocket (travel insurance on two separate trips).



Disney does guarantee non smoking rooms for medical reasons only. And we have a true medical need. I have never before been unable to have that as guarantee due to the medical necessity. I did explain this to her. I asked her to call back this afternoon upon seeing it was not listed. She said she did and it was not possible. I asked her to call a third time as it was a make it or break it point to me. She said she did call (for the third time) this afternoon and Disney still didn't guarantee anything so she offered me the option to drive to the office and she would dial in for me to speak to them myself (this is a 50 minute drive for me ONE WAY). YES...I can and will do it if needed...but this is a VERY simple request with Disney (one I have made at least 7 times in the past 7 years and NEVER had a problem securing). She should be proactively doing so on my behalf. SHE is the travel professional making money off of this booking. It is her job to know how to deal with the companies she books for. Thank goodness I know about it for my own son's sake...but it is not acceptable she is unable to do something so simple.



She sent both a AAA receipt type itinerary and a copy of the Disney one. The only request printed is on the first ressie and it lists my son's birthday...so yes, the requests print, but no...she didn't request anything but the birthday OR (I am willing to give the benefit of the doubt) Disney dropped the ball on it...however upon being told that the requests I had asked for were missing she should have apologized and proactively gotten to the bottom of it. When I informed her they were missing she was not helpful. Her answer was not for her to try again. It was for me to come in and get them added (why didn't she tell me that in the first place if it was needed...but why on earth would it be needed??!). I asked her to call them please. I waited for her return call. She did call me back and her response was still that I would have to come in to have them added. I should not have to go over and over and over it with her. Actually, she should have double checked the ressies herself to make sure they were correct. She is the professional here.

A client makes a simple request. You relay it. The company goofs up, you assure them that it will be taken care of and then you make sure it gets done. You don't tell them to wait until closer to travel time and then come in and you will let them talk to Disney and get it taken care of. It's her job. I don't think it's too much to ask that my reservations be in order. I would be remiss if I just "let it slide" and then complained later. I would have understood her fixing it today. There is no reason on earth why our view requests could not be added today other then laziness or she was too busy or she was having a bad day or whatever....it is NEVER okay to answer the client to wait a few months and then come in. These requests are SIMPLE. COMMON requests. Two request per ressie (non smoking and view). And two special occasions to note. That should not be outside of the capabilities of a travel agent. Also, non smoking was not even noted on my ressie. NOT EVEN NOTED AS A REQUEST...let alone the guarantee I need!! UGH.



I had not seen any paper work before giving her the go ahead. I booked over the phone (something I have done many times with Disney directly, Expedia and other travel agencies and never had a problem with) so nothing was in writing before I put the deposit down. She read back what my trip was and NEVER even said a peep about trip insurance. I think it is a LARGE misunderstanding if I clearly say that NO trip insurance is needed and she adds it anyway. Then for her to say "I will see if Disney will take it off at this point but it is non refundable and I thought you wanted it"....ummm....not good enough lady. I am completely clear I asked for no insurance. Our family travels often and I always decline insurance. Had she asked me if I wanted travel insurance I would have said no. She should have asked me at the very least before adding it to the trip. And on top of that, I am clear about the fact that I did tell her I was not interested in trip insurance. Today was the first time I saw anything in writing. Paperwork for both trips arrived in the same envelope. I double checked everything and then called immediately when I saw inaccuracies.



My credit card has only been charged a deposit on each ressie thus far. However, the papers clearly read that trip insurance has been added to the ressie. I never gave the okay for that. It also states that trip insurance is not refundable.

I would have been okay with letting her fix it up until the final call today. During the second call I was basically told it's non refundable but I will try again *sigh...on her part* and that if I wanted those requests added I could come in and she would call Disney and I could talk to them. That is a poor attitude in my estimation. I had simple requests. Common requests. And if they were too much for her, she should have said so in the first place BEFORE I let her charge my credit card. Everything was "no problem". Then my money is down and I subject to cancellation fees and now everything is too much to get changed. Even though, it is NOT a change. It was requested to begin with.



Thank you!! I hope I figure it out soon. I am not good at having something bugging me and being able to put it aside. I didn't mean to sound as if I were being pushy in my response. I just wanted to clarify the situation. And I am sorry I was not more clear to begin with. I typed that first post when I was pretty fired up.

Last note, had she told me initially she had a problem getting my requests secured I would not have booked through her. She did in fact tell me that it was taken care of the day I put the deposit down (both times once for each ressie). It was then she should have indicated she was unable to get a medical need guarenteed or enter the requests I asked be noted on the reservation.

Sorry. I just get upset thinking about it. But I am not upset with you! Thanks for the well wish and your insights!

I know you aren't upset at me, I hope you know I'm not trying to make you change your mind or not validate how upset you are. Tone is so hard to convey on a messagebaord, I really wrote that as if I were talking to a friend

Is there a supervisor you can speak with? The way your agent tried to push you off and get you to come in is very unprofessional. She should have a better attitude than what she gave you. It is rotten that something that should be as fun as planning two awesome WDW trips is anything but fun.

I read your post where it would end up costing you about $1000 to cancel with them and rebook with Disney. That is A LOT of clams, I agree. Have you tried calling Disney directly to get the requests put into your booking? I realize that this is the TAs job, but if she isn't going to do it...you are the one that will have to pick up the ball for now.

Maybe you can go through your CC company if you make no headway with AAA fixing the insurance flop. If the TA didn't have in writing what you were willing to pay, she may not have much to dispute, but I'm not really sure.

Again, I'm really sorry you are having such a bad experience. I hope someone with some golden advise comes along and can help you sort through this.