A request regarding the major power outage

[Jenzebelle]

As you all probably know -people all over the country and Canada are being affected by this power outage.

My request is that when you go to work tomorrow or tonight, if you are having problems with your phone, internet, data network, credit card network, etc... - please be patient.

Even if your whole state has power, if your corporate office or network host is located in the areas affected by power then you are going to experience problems.

I work for a Network Operations Center. We're in charge of huge networks like 7-eleven, CVS, The Buckle, Bank One, Diesel USA, HAggar, etc... We have entire networks down because their host in NYC is without power. It is very hard for me to do my job and get you guys on back up when I have hundreds of people calling to complain because they can't access their email.

So please be patient. We're all working around the clock to get you up and running. I just got home from work and I'll be back for another 10-12hrs tomorrow because of this. Thanks

 

[DonnaS]

But, it's more fun to call and yell at someone who is just doing their job (like you).

 

[Jenzebelle]

And then I snap and "accidentally" disable things so you are down for even longer

 

[RUDisney]

Originally posted by Jenzebelle
And then I snap and "accidentally" disable things so you are down for even longer

That's called.... job security.

 

[debster812]

Jenzebelle, you make a REALLY good point. My company's data center is at our corporate office in Canton, MA, but we have 177 retail locations nationwide. We have 2 huge generators on site to keep the servers and networks up and running, but we have had problems with the generators before.

2 of our network engineers are staying onsite tonight, just to monitor things. We risk massive shutdowns if the server room gets too hot.

Good Luck tomorrow, hope they settle everything down tonight, and tomorrow is better than you hope!

Debbie

 

[Dan Murphy]

So very true, Jenn. Thanks for all you and others like you do fro everyone, everyday. Good luck tomorrow.

 

[bsnyder]

A very good point, Jen.

Hope tomorrow isn't too stressful for you!

 

[Cindy B]

My DH does this type of job as well.. I laughed at your "disable comment"... OOPS!

Between the worm virus and this.. this has been the tech network support week from the beyond...

 

[CourtasanSatine]

let's see if my mom works again today,yesterday was Blaster