disgirl
DIS Veteran
- Joined
- Jul 28, 2003
- Messages
- 1,390
I really am not sure where to post this, but since I spend 95% of my time on these boards on the DVC forums, then I thought I would try here.
I think I have read of people contacting Guest Communications with concerns, problems etc. and was wondering how long it took before someone contacted you personally. ??
I bought 3 APs with the DVC discount in June 05 to be used for our August 05 trip. We did not activate them until August 24, 05. Originally, I thought we were going to go away again this Feb. 06 and use our APs, but we needed to cancel that trip! So, I decided to plan a trip for July instead, being able to use our APs before they expire. I happened to finally look at the back of our APs(last week) and much to my dismay,
I found out that they say they expire on June 7,06, which is a year from the date I purchased them on line, NOT the date I activated them. Boy was I upset with myself for not checking them when we first got them. This was all new to me since these were our first AP's. Well, I called a couple of different Disney numbers, explaing my problem, and was told to contact 'guest communications' either by email or regular mail. I chose the email route and left my phone number and address as I was told. Other than an auto response just stating that they got my email and someone would contact me if necessary, I have not heard from them. This was a week ago Friday. I am really hoping they can help me out here since it was an error on their part. Does anyone think I should write again or just sit patiently. I know a week is not very long, but I am just concerned it might just get lost in the shuffle. This is just so upsetting to me, as I really hope this can be resolved.
Thank you so much for your advice!!
I think I have read of people contacting Guest Communications with concerns, problems etc. and was wondering how long it took before someone contacted you personally. ??
I bought 3 APs with the DVC discount in June 05 to be used for our August 05 trip. We did not activate them until August 24, 05. Originally, I thought we were going to go away again this Feb. 06 and use our APs, but we needed to cancel that trip! So, I decided to plan a trip for July instead, being able to use our APs before they expire. I happened to finally look at the back of our APs(last week) and much to my dismay,
I found out that they say they expire on June 7,06, which is a year from the date I purchased them on line, NOT the date I activated them. Boy was I upset with myself for not checking them when we first got them. This was all new to me since these were our first AP's. Well, I called a couple of different Disney numbers, explaing my problem, and was told to contact 'guest communications' either by email or regular mail. I chose the email route and left my phone number and address as I was told. Other than an auto response just stating that they got my email and someone would contact me if necessary, I have not heard from them. This was a week ago Friday. I am really hoping they can help me out here since it was an error on their part. Does anyone think I should write again or just sit patiently. I know a week is not very long, but I am just concerned it might just get lost in the shuffle. This is just so upsetting to me, as I really hope this can be resolved. Thank you so much for your advice!!
