My sampler, a couple weeks ago, looked exactly the same and I completely agree with your review. My DD17 was celebrating her birthday that day and I thought this would be the perfect place. I asked for someone who was really in character because she would love it and thought we lucked out but nothing. None of the servers we in character really. It's a shame.
Our sampler (we are tiny eaters and share) was luke warm to cold and really not good except for the mashed potatoes which were the only thing we ate. The pot roast was mostly fat with a few shreds of beef we could get off the fat. The meat we did taste was good. The meatloaf was cold, dry and was left there. I would say it was 10% meat, 20% vegetables and the rest bread. The string beans were very garlicy which I love but not sure if anyone else would, and we substituted the greens for fries for my DD (it was her birthday).
We did learn the sampler comes with 2 pieces of dark or one breast. We originally recieved dark, which neither of us eat) and realized the mistake and asked for white if possible. The breast was dry and cold so we pulled off the crust and skin to find a chicken nugget's worth or very dry meat. I didn't even taste it. My DD asked for ranch dressing to be able to eat some.
Her milkshake was good and we tried the onion rings which were very good. Love the restaurant and had I not known about the normal antics our server was absolutely wonderful. I'm glad I went but after trying a sample of the foods I would care for and being disappointed I think I would try somewhere else next time.
Thank you for your reviews. I really appreciate your taking the time to post. I love honest, thorough reviews!