we've been going there for years, and each visit we eat there several times..
in all of those visits, we were only disappointed by a server once (she definitely seemed to have issues....either with us or in general...i'm not sure which)...but all the other servers were great fun...really fun....each in a different way....
i can't comment on the food, since i special order our food the day before (i call straight to the restaurant and order tuna salad sandwiches, which are no longer on the menu there...they used to be several years ago).......
by the way, the chocolate milkshake is to die for....THICK and perfect....
one thing, if you're sensitve to a/c, we're always freezing there.......and with the bottomless glass of cold drink, i'm usually shivering by the end of lunch...