When you check in, the CM will go over your package with you. You will get a little certificate that you take to the hotel's gift shop where you turn it in and they give you a little package with the lanyard(s) and pin(s) in it. Don't expect fancy-schmancy with this. The lanyard is plain and very basic with a platic card hanging on it. I have 4 of these now but I bought a different lanyard with a metal make-a-pin tag on it.