When we were there for Thanksgiving, we booked the bounce back for our Anniversary trip (sans kids) for the end of September through the beginning of October. We had a little bit of a hard time at first because DS3 (who was still 2yo--not a real person in WDW eyes lol) was the lead on our reservation. It took a little bit of time, and a supervisor, but they booked it for us. Our biggest problem was that since he wasn’t 3yo yet, they didn’t have his birthday on file. Should have been a hint right there. They were telling us had it been one of our other kids, it could have been straightened out sooner. I don’t get it, but then again, all’s well that ends well.
Also, I never get my AP mailer/magazine/ad thing--except once. Again, it was addressed to my youngest that had never even had a ticket. I had intentionally planned our last three trips for the first to be right after he turned 2yo and the last immediately before he turned 3yo.