4 year olds and finger prints

[ceeceegee]

I've been wondering how this is going to work for my 4 and 6 year-old nieces this summer. It's a good reminder that Auntie is going to have to chill out if it takes a few more minutes to get into the park at rope drop!

 

[11290]

"Technically speaking" all guests with tickets (no matter the age) are supposed to do the biometric scan, effective about late Fall of 2015 or early Spring of 2016, as best as I can remember.

We find that a lot / most of the kids under about 5 have problems, mostly because of not holding the finger flat on the platen, pressing too hard or just in general that the finger just not being big enough. We often tell the parents to decide which will be with the small child (ren) the majority of the time to just go ahead and use the adult bio scan just to save time and frustration of have the child come up with a biometric ID failure error code and having to call over a Guest Relations CM to do the ticket media reset.

 

[Tozzie]

IMO the issue is the age, the scanner is not fingerprints but rather a biometric reader and young children are constantly growing so the scanner can't read it.

 

[BoatyMcBoatface]

One trick a CM told us, that seemed to work a lot, was to make sure that the child is stretching out their entire hand really straight (sort of like if you wanted to stretch your finger muscles or something) rather than bending back the other fingers. Not sure why it made a difference, but it seemed to.

This. Don't know why it helps so much, but it made a huge difference once a CM told us the trick.

 

[soniam]

Just don't use a thumb. There's just so much variation and surface area on a thumb that it can be really hard to place it consistently every time. It didn't work for me for years at my gym Luckily, Disney doesn't seem to encourage the thumb. I use my index finger on the lockers at Universal too.

 

[connorlevismom]

My 7 year old daughter has a problem every single time we go to the parks. Our last two trips it happened every time we entered a park. It was super annoying.

 

[Sleepy425]

This problem sounds like fun. We are going this fall with the older 10 day non expiring tickets and are only using 4 days. My daughter is six years old. Next time we go she will be in her teens. No way will we remember which finger she used by then ( ridiculous to think we would) and she is obviously going to grow so I doubt it would recognize her anyway

When we went years without using our NE tickets, we just had to answer questions about the ticket use - I think one time they asked us what was the last park we entered. Thankfully I'm crazy about my Disney planning and was able to answer it, even though a few trips had past since we used them.

 

[Staarr11]

Why doesn't anyone opt out of the finger scan...just curious?

 

[jo-jo]

My 5 yr old DGS has lots of issues last week. I think one or twice they just waved him in, which then led to issues with FP. Again they would wave him in.

 

[PrincessWithABlaster]

Why doesn't anyone opt out of the finger scan...just curious?

Is that an option?

 

[Staarr11]

Is that an option?

Yes, it definitely is. You just have to show a picture id and that is it.

 

[Angelaann]

When we were there over spring break, the gate agent used my fingerprint for all of our children (very tall 8 year olds and a 5 year old). I assumed it was a privacy issue, but apparently not.

 

[Timmy Boy]

The biometric scan at the touch points is not a finger print. It takes a picture of your finger, assigns it a random number, then attaches that number to your ticket. Around a year ago, child tickets did not require a finger scan, it would turn green automatically, assuming it had a valid ticket. Then, a decision was made so that everyone now has to do a biometric, including 3 and ups. (I assume they were losing money because of people passing child tickets around because no biometric was needed). If your child has an issue with the reader (child fingers are too small for the reader to pick up a reading) the Guest Relations cast member can reset it to an adult in the family so they can use their finger on the child ticket.

Also yes, showing your ID is an option as well. The correct procedure for that is that you would visit Guest Relations, then they would put a "tag" on your ticket saying "No Bio/See ID" then whenever you go in, you would need to show valid ID, and they would take your picture, then they can let you in the park without having your finger placed on the reader.

 

[ArielSRL]

My 5 yr old DGS has lots of issues last week. I think one or twice they just waved him in, which then led to issues with FP. Again they would wave him in.

Wait....so if he was waved in, his FP didn't work?

@hiroMYhero @ScrapYap

 

[ScrapYap]

Wait....so if he was waved in, his FP didn't work?

@hiroMYhero @ScrapYap

The problem may have been with accessing the entitlements on the band - whether tickets or FP. Being waved in at the park entrance didn't lead to problems with FP.

 

[ArielSRL]

The problem may have been with accessing the entitlements on the band - whether tickets or FP. Being waved in at the park entrance didn't lead to problems with FP.

Thanks. PMing you.

 

[jo-jo]

The problem may have been with accessing the entitlements on the band - whether tickets or FP. Being waved in at the park entrance didn't lead to problems with FP.

Well, I'm the last person to know anything about computers. I just know a few times we had a single FP on the account that was his.

 

[PrincessWithABlaster]

The biometric scan at the touch points is not a finger print. It takes a picture of your finger, assigns it a random number, then attaches that number to your ticket. Around a year ago, child tickets did not require a finger scan, it would turn green automatically, assuming it had a valid ticket. Then, a decision was made so that everyone now has to do a biometric, including 3 and ups. (I assume they were losing money because of people passing child tickets around because no biometric was needed). If your child has an issue with the reader (child fingers are too small for the reader to pick up a reading) the Guest Relations cast member can reset it to an adult in the family so they can use their finger on the child ticket.

Also yes, showing your ID is an option as well. The correct procedure for that is that you would visit Guest Relations, then they would put a "tag" on your ticket saying "No Bio/See ID" then whenever you go in, you would need to show valid ID, and they would take your picture, then they can let you in the park without having your finger placed on the reader.

Yes, I was flip with my language since the scan is reading your fingerprint to create the scan and I couldn't figure out how to modify the title after I was corrected.

I'm so glad they did not have this implemented when we went last year. We were going in and out with my son twice a day for naps and switching off every other day who took him. It would have just been a giant pain. I'm glad the parents finger works for some people (and it would have been find for us this year) but would not have last year. Disney needs some process improvement on this.

 

[ESO]

I use my finger for my daughter's ticket, and then let her "scan" her finger. She thinks she's doing it, so everyone's happy.

 

[AngiTN]

Why doesn't anyone opt out of the finger scan...just curious?

Because I'd rather stick my finger on the scanner than drag my ID out