3 days before final payment and my account is screwed up...

[ErinsMommy]

I'm truly not an alarmist but when your iPad is beeping mail alerts for a minute something is wrong... Very wrong..and what is that wrong?? DISNEY!!! And 2 days before we make final payment nonetheless.

I got 12 notifications that my FPs exceed my number of park days which isn't the case since I have 9 day hoppers and 9 days of FP and now FPs will be deleted by 9/21. So I call - am told all my 9 days are there. I tell them to check again because my screen says otherwise. Long hold while GS tries to figure it out with IT. . GS back on phone - everything should be back so I log out, log back in and now all my park tickets are gone. GS puts me on another long hold - mind you he offers to call back but I'm frantic at this point so I want to wait - while I'm waiting I'm refreshing my page and now my resort reservation disappears entirely -- GS comes back with IT on phone, am told there's duplicate accounts in my name which there aren't and have never been, then am told enhancements are going on and GS will have to call back once everything's up.

So yeah I now have to repeat all this info to hubby since I'm heading out to work in an hour and now he's flipping out, my 8 year old hears it as well and thus being her birthday celebration trip is crying.

But yeah have a magical day.

 

[leebee]

Disney IT... It's not like it's rocket science... Good luck. My guess is it's just a big snafu and everything is still there- but that's not going to help calm your nerves now. Here's some pixie dust, hoping it all works out.

 

[ErinsMommy]

all our nerves are shot right now and daughter still crying - literally in her cereal -isn't helping.

 

[Mousemommy1]

I do believe everything will be fine when you get there.

I've had everything disappear in MDE. Tickets, reservations, etc....

I waited a few days and it all came back.

I know it's hard not to panic though.

 

[Juwu]

I get the error the site is down. That's a good sign that once its back up all your stuff will magically re-appear.

 

[wdw4rfam]

I did my fast passes last night and just went to check them and my resort reservation, tickets , FP, and ADRs are all gone. Don't worry about that it happens all the time. They will reappear.

 

[ErinsMommy]

Thank you were holding onto that hope - FP was very stressful as it took until 145 am and I almost fell asleep at work the next day ugh

 

[JJZMgailey]

Oh, man. What a stressful morning you've had.

I'm confident that like leebee said, Disney IT will be able to figure out what happened and get it fixed up for you. Have your hubs give them a call right away at (407) 939-4357.

Keep us posted!

 

[ErinsMommy]

We're waiting for a call back as IT said the system is undergoing enhancements

 

[beck00]

Same experience as PP....did our FP last night. So far this morning, nada...keep getting an "enhancements" message. I'm sure it'll be ok.

 

[lilclerk]

We're waiting for a call back as IT said the system is undergoing enhancements

Yeah, it seems like the whole system is down for everyone. I can't see any of my reservations, either. I wouldn't worry TOO much just yet!

 

[phillymummer]

I just logged in and all of my info is gone too.

 

[sharadoc]

Yep, nothing there.

 

[MrsNuke]

Oh, I am so happy to see this thread! I just modified some FPs, and as soon as I clicked "Done", it went back to the login screen and wouldn't let me click login. Now, everything on MDE is "We're sorry..." and I am !

Thanks to you fine folks, I'm going to let this go and avoid MDE for the rest of the day and not panic.

 

[mesaboy2]

Same as others, nothing there. I expect everything to return in a while.

 

[melifeld]

Mine too. Nothing is there - resort reservations, fast passes, dining reservations - getting the "We're sorry" message. So hang in there. It is not just you.

 

[JJZMgailey]

 

[ELSA711]

Last trip the day we were suppose to leave I noticed two members of my party had their FP+ completely wiped out.
Spent an hour on phone and Disney ended copying all mine onto theirs. If you know what they were Disney will right the wrong and reinstate them, don't worry.

 

[FRANKTSJR]

Stitch has been eating alot of pages and Olaf has been dropping his head quite a bit lately.

 

[mkh531]

So glad I saw this thread, same problem for me. Also I went to go print out our MNSSHP tix and they weren't attached to the email even though the email said they were. So Im going to drink some coffee, read some other threads and otherwise have a magical day